Top critical review
265 people found this helpful
on April 15, 2012
I began getting a lens error. This disables the camera from taking photos. At first, it was very infrequent and intermittent, but got worse. It didn't gradually get worse, but in giant leaps. I returned it to Canon for repair. They sent it back saying it was fixed. It worked for one day, then the lens error came back 100% of the time, worse than ever. I sent it back asking for a new one, but the Canon rep said that they had to look at it first. Now, I have to wait a couple more weeks. My expectations of Canon product and service quality were definitely not met.
UPDATE May 4, 2012: I got it back. It took 2 1/2 weeks. I popped in the battery and SD card, powered up and guess what... lens error. Lens stuck in the open position. Took out the battery, put it back in and powered up again. Problem gone. Turned it off and on about a dozen times. Still no problems. Took out the battery, put it back in and powered up again. Turned it off and on a few more times. No problems. But that initial lens error gives me absolutely no confidence that the problem will not come back.
UPDATE May 5, 2012: LENS ERROR. AUGH!!!
UPDATE: May 24, 2012: A couple weeks ago, I sent my camera in to the Canon service center for the 3rd time. I wrote a detailed description of the problem and requested that the technician contact me when making the repair. Also called and emailed customer support explaining how frustrating this problem is and I wanted to make sure that they took extra care in repairing this camera. No contact from the technician. Received camera yesterday. Turned it on this morning, worked fine. Turned it on this afternoon. LENS ERROR! Turned it on tonight, LENS ERROR again.
UPDATE June 1, 2012: I returned the camera (for the 4th time). This time, Canon shipped me a new unit and I received it yesterday. This morning, it worked perfectly. I'll use it for a month and post an update.
UPDATE July 9, 2012: So far so good. NO lens error. It turns out that that the camera that I had originally had a serial number that Canon stated was susceptible to lens error, especially in hot humid environments like where I live. With that said, the photos are excellent for a compact camera. I especially like the color and clarity. Excellent good low light capabilities (again, for a compact camera). I've even used the video and found it to be very good. I am very pleased with the replacement camera, but I'm leaving the rating at one star so that people are aware that there is a series of serial numbers to avoid (1st 2 digits beginning with 29 through 41).