Top critical review
107 people found this helpful
The worst experiance ever WHEN USING AN EXTENDED WARRANTY.
on March 25, 2014
I had an issue with an item, it broke. I so i went online and filed the claim and instantly got 3 emails. One containing the shipping label one that said my claim was in process to be approved and one that said it was approved and to ship the item and i would get my gift card by email in 4-6 hrs
Here is a copy of that email:
Your service request number is (omitted). You will receive a prepaid UPS mailing label and shipping instructions either through the email address that we have on account or first class mail.
Upon receiving the mailing label, please package your product and any accessories that came with it at the time of purchase. Then, take it to a UPS store or UPS drop box.
Your Amazon.com Gift Card will be activated and funded within 4-6 hours from the time your product is dropped off and scanned at a UPS location. You can use this Amazon.com Gift Card on Amazon.com to purchase a replacement product.
Canopy Protection Plan
I mailed it yesterday from a UPS store. The tracking number even shows that it is on its way. I never got the gift card in the promissed time. I called and was told that it could take up to 10 business days. Then the csr saw it was an e-gift card and said it will take 3 days.
None of the emails i received stated this and I even think the listing on here states something different too.
So this company is misleading and will give you miss information every step of the way.
DO NOT BUY THIS PLAN! GET A SQUARE TRADE PLAN IF YOU CAN!!!
THIS IS THE NEXT EMAIL I GOT WITH EVEN LONGER WAIT TIME AND MORE MISINFORMATION
Good news! We've received all the information we need to process a reimbursement for your claim.
Getting you back to normal.
Your E-GIFTCARD will be Emailed to you usually within 7-10 business days. The E-GIFTCARD may be used to purchase a replacement product. It's that easy.
If you have any questions, visit our online Customer Care Center. Even though receiving a reimbursement fully delivers on the promise of your plan, we're here to help with any new products you choose to protect in the future.
LOOKS LIKE I HAVE TO WAIT EVEN LONGER. READ THE OTHER REVIEWS ABOUT LONG WAIT TIMES. IF YOU CALL EXPECT TO HEAR NO A LOT