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Still not right. So frustrated. In to service SO many times.
on April 13, 2017
So after months we had an accident. Dogs ran by caught the power cord at high speed ( 2 labs). The laptop crashed to the ground and not only sustained physical damage but was drowned in a Big Bubba cup of Ice Tea. Bang dead.
Called Asurion and they were super nice. Unit went in and came back fairly quickly. They had repaired the physical damage but the unit had a constant pixilation that was noticeable on a black screen. The unit would also occasionally shock me when held on the lap. This was fairly low voltage like a bad static shock. Called again repeated word and a nice person apologized and arranged for them to repair it again. Off it went and in a few weeks it was back. This time it went out and was gone a couple of weeks and came back. This time the pixilation was gone but after a hour or two playing video games it would have a line that would form in a random part of the screen and move. The unit would also still occasionally shock me when held on the lap. Called and they set it up for repair again. This time it wasn't nearly as smooth and I had to call 5 times and it took some time to get the shipping box in so I could send it in. The unit went off and after a couple of weeks it came back with a new charger. On this charger the unit experienced none of these problems. The problem was that when running a game (not a challenging one: MechWarrior Online) the game would be very choppy to the point of being unplayable. If I go back to the original charger I still have the same issues as before. With the new charger I cant use my gaming laptop. So the choice is either a laptop that doesn't run or a laptop that malfunctions. For the last time I called and they apologized. The customer service rep looked at the record of how many times the unit had been in and she said to send it in and they would look into sending me a replacement. It went off and a couple of weeks later and it says "sorry we cant duplicate your issue".
So after many months of back and forth and almost half of the year with a non working laptop. I would not buy any plan by Asurian.
Update 5/27: Unit just came back again and they said it tested fine and there is no problems. Guess what...still has a video issue on games and runs much worse on the game I play than before. Will play this week and see if the same issue keeps popping up like it did again this morning. I am very frustrated.