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FRAUD: Screen was downgraded in repair
on December 5, 2015
My laptop screen broke when accidentally dropped down the stairs. The screen was seriously broken and the laptop had scratch marks from the fall. Before the break however, the laptop back cover had a tip that was sort of melted (Did not effect laptop performance at all, was just aesthetically broken). Also, the laptop was having issues running simple games like CS:GO and had screen tearing and slow fps (14 fps). I called customer service and was happy with the fast connection to an agent rather than an automatized system. The agent asked a few questions and informed me that a shipping box will be on its way. I was pleased with the claim filing process. I shipped the laptop to Canopy, and yes it comes with a pre-paid shipping label. About a week after I called to check the status on the laptop and the agent informed me that it is on the way and should be arriving the next day. I was surprised at the speed it took for them to fix my computer. After receiving the laptop, I noticed that nothing was done about the plastic back cover, which I made sure to tell the agent about. I started the laptop and I instantly realized the color of the screen was wonky (The black startup screen was more like dark grey). I continued to use it not thinking of it. But then I checked the screen resolution and it was 1600x900. The original screen of my laptop is 1920x1080. I was and am really disappointed with the Canopy protection plan and hope it will be resolved after speaking with them again.