Top positive review
5 people found this helpful
Rock solid service with only a two minor hiccups.
on July 6, 2016
Everything I would expect in a 1st tier repair service. I didn't take any action until I managed to break my Chromebook LCD. I was able to register the service contract after making the mistake of trying to use the purchase order number for the laptop. Once I changed the purchase order information to the service program, everything went through (hiccup one)
When filing my claim, I kept getting an error, so I ended up having to call the company direct. It turns out that they can't use a P.O Box as a shipping address (hiccup two). Once I used my physical address the process went through without a problem. After making the claim, 2 days later the box arrived. I sent the unit back over the 4th of July weekend, it was finished within a week and I'm now writing this review on it.