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on December 2, 2013
This protection plan was advertised after I purchased my product, I figured It's really cheap and I can be protected for 2 years. That sounds pretty good. I instantly got an email from Canopy after ordering the service, telling me to use the order number provided to register the protection plan online. I gave up on this after trying about 10 times. I tried to contact Canopy to make sure I am protected but there was no response. Then If you get really looking into their amazon profile. All of the positive reviews are written in the same slightly broken english, and none of them refer to the service given by canopy very clearly. Call me a conspiracy theorist but they look like fake reviews to me. Also after every bad comment you see the generic. "canopy would like to help you, please call us now" message. Which I am sure you will see after my review very shortly. Anyway I am going to go return this, Decide for yourself, I would look for another protection plan.
88 comments| 285 people found this helpful. Was this review helpful to you? Report abuse
on December 26, 2013
I was dubious of this plan, but decided to try it since hard disks fail often. The plan period starts from when you buy the product even though the manufacturer warranty is in effect. If the product fails during the manufacturer warranty period, they tell you to call the manufacturer for service and don't let you file a claim. So your paying, in my case, for a year of service protection that you can't get from them. So now I have to struggle with the manufacturer, pay for return shipping, and hope they will provide a replacement. Not what I thought I purchased. *Egg protection plan is much better.
88 comments| 138 people found this helpful. Was this review helpful to you? Report abuse
on November 30, 2013
In my case I was buying this for a low-cost replacement hard drive so total cost was less than $5.00. But if I had looked at the contract terms and conditions first I'd probably not bought it -- too many exclusions and exceptions. You can read the contract details on line, but they are displayed in a text format that makes them very difficult to print in a readable text size. You can get a readable copy of their agreement by calling 1-866-551-5924.
11 comment| 86 people found this helpful. Was this review helpful to you? Report abuse
on March 31, 2014
I ordered this with a device. I canceled the device, but I had a hard time canceling this coverage. I should have not bought this coverage
11 comment| 51 people found this helpful. Was this review helpful to you? Report abuse
on April 28, 2015
I called Canopy just after I just purchased my protection plan and asked them very specifically if they cover damages from drops, spills, dog chewing on the wires, etc. They told me very clearly YES it does. Fast forward three weeks and my keyboard decides to bathe in highly-caffeinated, scalding hot, home-made coffee. In a panic, I called Canopy, hoping for consolation via claim-filing. Fat chance! They told me it doesn't cover that and there's nothing they can do. They seem poorly run and disorganized. I'm going back to SquareTrade.
0Comment| 18 people found this helpful. Was this review helpful to you? Report abuse
on April 25, 2014
Received the warranty plan today - print is so small I can't read the words in the warranty. What are these people thinking? Why not make the warranty several pages that you can read vs a two page warranty you can not read?

It probably covers everything, but you couldn't prove it by me - I need a magnifying glass to read the very small print!

There is a number you can call to get a warranty in larger print, but why should I have to do that, when its just as easy to send it to me in larger print?

Amazon - you need to change to Square Trade Warranties - you can read them!
11 comment| 33 people found this helpful. Was this review helpful to you? Report abuse
on September 7, 2017
I purchased a Razer Orbweaver a little less than a year ago. I've always had Razer products and I've ALWAYS gotten them protected via Geek Squad at Best Buy. Any issue (spills, shorted cable, sticky keys, key caps popping off, chroma lighting issues, etc) and they legit just give you a new one no questions asked. However, Best Buy no longer carries the keypads so I've had to purchase this on Amazon. I figured Assurion would be able to compete with Geek Squad in some way. After having some expected issues happen (I'm a competitive gamer so it's only a matter of time before something happens to my controllers) I'll describe my experience thus far.

First and foremost, I thought I was able to fulfill my replacement through Amazon. Unfortunately, after chatting with an Amazon rep they redirected me to Assurion's website. Okay, no problem. After going through Assurion's website to register / file a claim, the automated response was that the issue was covered by manufacturer's warranty and for me to go through Razer to get a replacement.

What was the purpose of me paying Assurion at this point?
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on April 16, 2017
Not recommended! I bought this for my computer gaming mouse it stopped working so I filed a claim,I did everything that was required from me,
paid for the protection coverage, send them the broken mouse, after a few days did not hear anything from them, after 4 times of wasting my time talking to them they haven't fulfill their part of the agreement, every single time they tell me that they already sent me an email with e-gift card for the covered amount and that they will re-send it again but to this day I have not received a single e-mail from them, I will file a complaint everywhere I can and keep calling them, don't waste your time and money with asurion.
22 comments| 3 people found this helpful. Was this review helpful to you? Report abuse
on May 11, 2017
Does not seem to actually cover anything. Does not cover manufacturer defects or accidental damage, making it useless enough on its own. But the fact that normal wear and tear looks so much like a manufacturer's defect, accidental damage, or rough use makes it nearly impossible to prove a claim. Also, the other reviews look suspiciously spammy. Hardly any state that they have had a positive customer service experience - the only ones that are more than blank five star ratings or a handful of emoticons have either not yet actually made a claim on the insurance or report a terrible experience and an inability to get anything replaced. Scam.
11 comment| 2 people found this helpful. Was this review helpful to you? Report abuse
on December 29, 2015
Received email a few days after purchase. Tried to register a product but it refused to allow me even before receiving my item. Says to contact the support number and when i do all it does is keep ringing. I thought ok 2 year protection plan would be great for my mouse i bought. But sad thing is i can't even register it. I have looked through the review oh thinking the product was great with all the 5 star reviews but by the look of most are just too similar making me think that these are false reviews. I give a 1 star review for lack of support and their website. So i would say save your $4.24 instead of wasting it on this. It aint worth it.
0Comment| 6 people found this helpful. Was this review helpful to you? Report abuse

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