Top critical review
37 people found this helpful
I got "the mill" on the required shipping labels
on December 9, 2013
You cannot complete a claim without obtaining a mailing label from the company, which they make very difficult.
I've filed claims under two protection plans. The first one, I had trouble obtaining the mailing label but when I finally sent the insured product in, the company was unable to fulfill the contract so they refunded my money and the price of the insured product. I considered it a fair deal, but on my second claim for another product I found the mailing label issue is systemic.
I've been waiting for a mailing label for over two weeks. I was told I would be sent a mailing label upon completing the claim, but it did not arrive. I repeatedly requested to resend the mailing label (by email option to a gmail account where I checked All Mail and Spam folders), but to no effect at all. I also contacted the company via the Contact Us form on their website several times over the last two weeks. I never received a response from them. I have received update notifications via email when I change something on my profile, so I know I am receiving email from the company -- just not when it moves my claim forward.
When I called the company and talked to a person, I was unable to obtain a mailing label on the phone. They seemed to be aware that the website does not produce mailing labels despite the feature being presented. Their representative said something to the effect that they prefer people to call in. Another representative indicated that their website form is not working. But they did not offer to fix it, and although they promised to send a label, they were unable to send one while I was on the phone.
I have still not received a mailing label, which means I cannot actually complete the claim for my insured product.