Top positive review
5 people found this helpful
EXCELLENT Investment, EASY to use if and when you need it!
on November 17, 2014
I purchased this plan along with an HP laptop for my brilliant yet klutzy 8yo, and it was by far one of the best investments I have ever made. I normally don't purchase protection plans as the majority of the time they are not worth what you pay for (Consumer Reports will even tell you this.) However, I had a hunch that this might be a good investment considering his tract record (he inherited his clumsiness from mommy :) ).
I purchased the laptop in May, and in early November, he fell asleep with the laptop beside him on the bed, and woke up to a cracked screen with total distortion, NOTHING was readable. Remembering that I had purchased the plan, I looked up the email that was sent to me (save your email, they don't send paper) and called the 800 number. The representative was very professional and easy to understand, and answered all my questions. He even advised me to hook up the laptop to a TV with an HDMI so I could see the screen and backup the harddrive, in case they had to do work on the harddrive. I backed it up on the cloud with my Norton Security and also to a thumbdrive (which anyone who has ever had computer repair work done knows to do).
I was sent a sturdy box with a prepaid UPS label. The box was very secure and you could adjust the padding to perfectly fit your laptop (which I thought was pretty cool). I then dropped it off at the nearest UPS store. Six days later, six ACTUAL days, not business days, the computer was delivered to my doorstep in perfect condition. It was an unbelievably EASY process, compared to dealing with other companies, such as AT&T, GEICO, the IRS, etc....
I would recommend this product to anyone who purchases a laptop with a value more than they can afford to replace. I wish I had done it for mine that I bought back in 2010 and now has missing keys and damaged sound. You never know what can happen when you have a laptop....coffee spills, dog jumps on it, drop it on the way to the car (all of these things have happened to me and by the grace of God I haven't done excessive damage to mine).
SO to summarize, YES I HIGHLY recommend this and I do NOT work for Asurion, lol !