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Casablanca 38DHG32T Bel Air Ceiling Fan, Weathered Copper

1.0 out of 5 stars 1 customer review

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  • XLP 2000 motor
  • 55-Inch blade span and 14-Degree blade pitch- 5 blades
  • Inteli Touch wall control that offer full range light dimming and has 6 reverse and forward functions.
  • Programmable features include Safe-Exit, Home-Safe, Fan Minder and Light Minder
  • Includes 100-Watt downlight and 180-Watt uplight

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Product Description

From the Manufacturer

Casablanca Bel Air ceiling fan 38DHG32T, hand-held remote control, weathered Copper motor, Mahogany blades and 100-Watt downlight and 180-Watt uplight. Inspired by Casablanca's original Bel Air ceiling fan, the Bel Air Halo is one of Casablanca's most elegant offerings. Projecting a warm glow onto the ceiling, it creates a mood of subtle sophistication. The addition of exquisite rope detailing adds further refinement to this stunning fan. Using the Inteli Touch wall control, the up and down light can be controlled independently

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By J. Page on July 27, 2010
Color: Brushed Nickel
My wife and I purchased this fan after doing a lot of research. We are regular Amazon customers and have a Prime membership so we elected to purchase it from Amazon rather than from a company that specializes in ceiling fans.

When the fan showed up, it was missing the fan blades and one of the shades was cracked. It took me an hour on the phone with Amazon to explain that the fan blades were supposed to be included and get them to agree to take this very expensive fan back and send us another one.

The second fan showed up and included 'Mahagony' blades. The picture for this fan shows light colored maple blades and the Amazon description at the time we placed the ordered indicated 'medium maple' blades. After the previous experience with trying to get Amazon to deal with these issues I thought I would place a call directly to Casablanca to see if there was anything they could do for us.

While you are holding for a representative at Casablanca they repeatedly play an audio recording telling you that they really care about their customers and customer service is a priority. When I finally got a rep on the line and explained the situation she put me on hold for a few minutes and then came back to tell me that there was nothing they could do for me, I had to deal with Amazon. Would they offer to just exchange the blades brand new in the box, or sell me some in the right color? She continued insisting I needed to deal with Amazon.

All I can tell you is that it is clear from the shipping label on the box that this item comes directly from Casablanca fan company even if it is sold by proxy through Amazon.
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