|Item Weight||88 pounds|
|Product Dimensions||80 x 60 x 10 inches|
|Item model number||MTNE1E00QU02|
Casper Sleep Mattress – Supportive, Breathable and Unique Memory Foam – Scientifically Engineered for your Best Sleep - Bed in a Box - Queen
- Cool by Design – Open-cell top layer uses convection and conduction to move heat away from your body while memory foam layer leverages airflow to extract heat, leaving you cool and comfortable
- Pressure Relief – High-density memory foam supports pressure points, leaving you well rested without the aches and pains. Zoned Support for alignment and comfort, 4 layers of foam including pressure-relieving foam
- Base layer strengthens top layers and adds long-lasting durability
- NOTE: Please allow up to 72 hours for mattress to fully expand and for any potential odors to dissipate
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Just the right sink, just the right bounce. Two technologies come together for better nights and brighter days. Our mattress is made with premium latex foam for cooling & bounce and memory foam for supportive comfort. Developed and crafted with exacting standards in the U.S.A., our bed is resilient enough to compress-ship and fit through any door. We offer 100% free shipping and free returns, with a 100-night no-risk trial.
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|Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping|
|Sold By||Amazon.com||Amazon.com||Amazon.com||Amazon.com||Purple Innovation|
|Construction Type||latex||Memory Foam||Memory Foam||Memory Foam||Foam Construction, Memory Foam, Latex|
|Item Dimensions||80 x 60 x 10 in||60 x 80 x 10 in||80 x 60 x 12 in||80 x 60 x 10 in||80 x 38 x 11 in|
|Item Firmness Description||Medium||Medium||Firm||Firm||—|
|Material Type||Foam||Foam||Foam||Avena, Memory Foam||Foam, Memory Foam|
Top customer reviews
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Contact Amazon support and they told me that the return window expired a month after I purchased it. Called Casper and they were incredibly flippant and patronizing on the phone. Told me to go to Amazon. Nothing they could do.
So neither Amazon nor Casper will apparently HONOR the advertised commitment listed here. You've all be WARNED.
Of course, I'm not giving up that easily. But know what you're getting here. And seriously wonder whether these reviews are all real.
Update: I've spent hours trying to get this resolved. Been transferred and (accidentally?) hung up on multiple times. Told by several customer service representatives that Amazon will NOT pick up the item. Also told that they might pick up the item if it is wrapped up / packaged in essentially the same condition that it was received in. REALLY?
Trust me. Do NOT order this from Amazon under any circumstances if you ever think that you might need to return it.
Call Amazon yourself and you will see what I’m saying is accurate.
The mattress does seem to keep you cool and doesn’t transfer motion. Seems to contour to your body so you don’t toss and turn as much. I would rate this mattress 4-5 stars if I always slept alone.
End result, I woke up today at 10am, just about 2 months after purchase. Had gone to bed late and was actually still tired, but really didn't feel comfortable enough to want to stay in bed. Lower back hurt, still does at 4pm. I was resolved at this point to give the return process a try. Even for a Twin size, still a $500 bed. I read some reviews saying this process did not go smoothly for all. Here's my result.....
Went online and clicked on my purchase here at Amazon. Said Return Window was open til May26. Great. Clicked on RETURN, clicked on REFUND wanted, explained briefly my issues with the bed and hit Enter. Next set of windows wanted to know how I was going to actually return the bed, UPS dropoff, UPS pickup. I chose UPS pickup. Next screen, UPS is gonna pick up the bed the next day. My refund in full would be credited back to my original payment method within 7 days of Amazon receiving the bed. There's a UPS tracking # and a phone #. I just need to have it packaged and ready to go. Uhh.. You KNOW this originally vacuum packed bed ain't going back in the box. I called Amazon and they transferred me over to their Large Item Return Dept, and the gentleman there handled the whole thing. Refund was going to be processed within 3-5 days, and they weren't worried about what became of the bed. The Amazon rep offered to call UPS and cancel the pickup. Great service. Apparently Casper and Amazon stand behind their products. I cannot say what the difficulty was for another customer, who on March 18 called the whole return process a scam. That person DID have a Queen sized bed, and maybe that is more of an issue $$.
My daughter (16) has slept in this bed at least 3 times, and at least one time her and a friend doubled up. They had no complaint. Just didn't work for me.