Top critical review
Ultimately a let-down.
on November 30, 2013
For a while I had a bit of a love/hate relationship with my InfiniTV 4. It did its job great, but would occasionally abruptly make all tuners unavailable to Windows. Power cycling the tuner and rebooting Windows always resolved the problem, but as someone not on the couch every day, it always resulted in missing multiple days of recorded TV I did want to catch up on later. What was probably a 3 star review is only 2 stars due to the support from Ceton.
After finally getting fed up with this recurring issue over months, I went in search of new firmware again (it had been a little while since I'd checked) and discovered the device wouldn't accept a new firmware flash due to some kind of error. Contacting Ceton, I was told I either needed to send it to them and pay $99 to send it in for diagnosis (and possibly more if the repair cost more than $99) or I could buy a refurbished unit with only 3 or 6 months of warranty coverage for more something like $119 - I was out of the 1 year warranty period by 2 months. I searched around and found countless people online with the same issue, many from TGB and AVSForum (and one I, now regrettably, directed to Ceton after my initially positive experience).
Rather than actually own up to a legitimate problem with their product and sort out these issues, it was $$$ (and lots of it given that I got it for less than $199) or no help. While the device still works as described above (random failures every handful of weeks), it's just not reliable enough to use and certainly not worth paying half the price of a new one to get one that may fail shortly after the shorter refurb warranty.
I've gone and bought one of their competitor's products and now strongly recommend against going with Ceton to anyone who asks. And I also learned the lesson that a minor problem that might work itself out is still worth contacting the company about while still in warranty. Not a mistake I'll make again.