Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.

  • List Price: $28.00
  • Save: $8.03 (29%)
Free Shipping for Prime Members
FREE Shipping
Get free shipping
Free 5-8 business-day shipping within the U.S. when you order $25 of eligible items sold or fulfilled by Amazon.
Or get 4-5 business-day shipping on this item for $5.99. (Prices may vary for AK and HI.)
Learn more about free shipping
on orders over $25—or get FREE Two-Day Shipping with Amazon Prime
In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.
The 27 Challenges Manager... has been added to your Cart
FREE Shipping on orders over $25.
Used: Very Good | Details
Sold by Jmorin35
Condition: Used: Very Good
Comment: NO highlighting or underlining. Minimal wear but overall very good condition. Ships DIRECTLY FROM AMAZON and is eligible for free shipping and amazon prime.
Other Sellers on Amazon
Add to Cart
+ Free Shipping
Sold by: Book-Net
Add to Cart
+ Free Shipping
Sold by: Book_Storm
Add to Cart
+ Free Shipping
Sold by: Pep Books
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 3 images

The 27 Challenges Managers Face: Step-by-Step Solutions to (Nearly) All of Your Management Problems Hardcover – September 9, 2014

4.7 out of 5 stars 77 customer reviews

See all 5 formats and editions Hide other formats and editions
New from Used from
$17.03 $4.75

"Neverworld Wake" by Marisha Pessl
Read the absorbing new psychological suspense thriller from acclaimed New York Times bestselling author Marisha Pessl. Learn more
click to open popover

Frequently bought together

  • The 27 Challenges Managers Face: Step-by-Step Solutions to (Nearly) All of Your Management Problems
  • +
  • The First-Time Manager
  • +
  • It's Okay to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need
Total price: $43.17
Buy the selected items together

From the Publisher


Bruce Tulgan

Q&A with Bruce Tulgan Author of The 27 Challenges Managers Face
Why are there 27 challenges, instead of 26 or 28 or some other number?

This book is based on twenty years of workplace research conducted by my company, RainmakerThinking, Inc. We’ve asked hundreds of thousands of managers—in our management seminars, focus groups, interviews, and surveys—some version of this open-ended question: “Which employee situations are most challenging for you as a manager?” Despite the diversity of people and situations, the same basic challenges come up repeatedly. In fact, more than 90 percent of responses over the years refer to these same 27 challenges, including the superstar the manager is afraid of losing, the slacker the manager cannot figure out how to motivate, the employee with an attitude problem, and the two people who cannot get along, to name a few.

You say that the most difficult challenges managers face come from the fact that “employees are human… and so are their managers. ” Please Explain.

The age-old reality is that human beings have weaknesses as well as strengths. Humans are not always great at self-management, much less at managing others. Human beings have habits—not always good ones. Not only that, but everybody has bad days. Some people have bad weeks, months, and years. Productivity and quality of work are highly variable, sometimes due to employee performance. On top of all that, humans have attitudes—not always good ones.

Yet you argue that managing people is harder nowadays than ever before. Why?

  • That is due in large part to the incredible complexities of today’s workplace in today’s world, in what I like to call the “real new economy.” First, people come and go. That’s always been true, but employment relationships today are far more short-term and fluid than they have been before in the modern economy. So you are always losing good people, and you are always trying to get new people on board and up to speed. Second, change is constantly coming at you from every direction. Change forces rework, often involving lots of moving parts, and therefore lots of employees in multiple departments of the organization. Third, most people must rely on many others within and without their immediate work group in order to do their own work. Finally, everybody is expected now to do more with less. Increasingly, people report that they are making do with tighter resources, longer and more complex supply lines, with shorter lead times. Often people find themselves trying to do their jobs with what they feel are insufficient resources.
  • How can the fundamentals be the solution to such a range of very different, sometimes rather complex, management challenges?
  • It turns out that when things are going wrong in a management relationship, almost always the common denominator is unstructured, low substance, hit-or-miss communication. And almost always the solution comes from applying the fundamentals of management. Throughout the book, you’ll see—one challenge at a time—how the most effective managers apply the fundamentals of management to gain control of any situation with a step-by-step solution to the problem at hand. Almost always, the ad hoc manner in which most managers talk to their direct-reports every day actually makes inevitable the most difficult employee situations that tend to vex managers. What is the key to avoiding most of these problems and the key to solving them quickly and with relative ease as soon as they appear? High-structure, high-substance, one-on-one dialogues with every direct-report.
  • Is this book intended to be read straight through or used as a reference book that managers turn to over and over again?
  • Both! This book is intentionally designed to be used and reused as a reference book—a hands-on management tool you can go back to over and over again throughout your career as a leader/manager/supervisor. Reading the whole thing beginning to end is sort of like putting one’s self through “management fundamentals” boot camp, which I hope is a very worthwhile thing to do. But I also encourage readers to go ahead and skip right to the specific challenge they are facing today. And keep it on your shelf as a resource for the next time you run into a daunting challenge. Chances are, if you go to the table of contents, the challenge you are facing will be right there with a step-by-step solution waiting for you.

Editorial Reviews

Amazon.com Review


See all Editorial Reviews

Product details

  • Hardcover: 256 pages
  • Publisher: Jossey-Bass; 1 edition (September 9, 2014)
  • Language: English
  • ISBN-10: 111872559X
  • ISBN-13: 978-1118725597
  • Product Dimensions: 6.1 x 1.1 x 8.9 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars 77 customer reviews
  • Amazon Best Sellers Rank: #77,359 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?


Amazon First Reads | Editors' picks at exclusive prices

Customer Reviews

Read reviews that mention

Top customer reviews

September 14, 2014
Format: Hardcover|Verified Purchase
8 people found this helpful
|Comment|Report abuse
March 25, 2018
Format: Hardcover|Verified Purchase
One person found this helpful
|Comment|Report abuse
March 28, 2016
Format: Kindle Edition|Verified Purchase
4 people found this helpful
|Comment|Report abuse
January 22, 2015
Format: Kindle Edition|Verified Purchase
One person found this helpful
|Comment|Report abuse
January 19, 2017
Format: Hardcover|Verified Purchase
June 27, 2016
Format: Kindle Edition|Verified Purchase
September 26, 2017
Format: MP3 CD|Verified Purchase
August 20, 2017
Format: Hardcover|Verified Purchase

Most recent customer reviews

Set up an Amazon Giveaway

The 27 Challenges Managers Face: Step-by-Step Solutions to (Nearly) All of Your Management Problems
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more about Amazon Giveaway
This item: The 27 Challenges Managers Face: Step-by-Step Solutions to (Nearly) All of Your Management Problems
Pages with related products. See and discover other items: management and leadership, management communication, managing people, finance management, coaching business