- Paperback: 148 pages
- Publisher: Prosci Learning Center Publications; Second edition (December 1, 2012)
- Language: English
- ISBN-10: 193088561X
- ISBN-13: 978-1930885615
- Product Dimensions: 6.2 x 0.5 x 9.5 inches
- Shipping Weight: 8.8 ounces (View shipping rates and policies)
- Average Customer Review: 38 customer reviews
- Amazon Best Sellers Rank: #141,265 in Books (See Top 100 in Books)
Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your mobile phone number.
Other Sellers on Amazon
+ $3.77 shipping
+ $3.99 shipping
+ $3.99 shipping
Change Management: The People Side of Change Paperback – December 1, 2012
Frequently bought together
Customers who bought this item also bought
"A must read for all executives, managers and change practitioners. Change Management: The People Side of Change provides a practical and yet comprehensive explanation of change management and how to apply the given tenets to achieve the desired business objectives of change. Based on years of research, the guidance in this book illustrates why effective change management is more than a project team role: it is also the responsibility of every executive, manager and supervisor in the organization. I will distribute this book broadly throughout my organization." --Michael Nestor, VP and Head, Change Management, Bayer
"Tim and Jeff continue to craft thoughtful, practical, and tested advice for leaders who live in a world of continuous change--in other words, for all of us. This second edition adds an important thread to the conversation about the people side of change management: we change for a purpose. Clarity of intent that creates a vision of the future state not only inspires and anchors the change effort, but makes the measures of success obvious. 'What would we have to observe as evidence that the change effort was successful?'" --Stephen Wehrenberg, Ph.D., Director of Human Resources Strategy and Executive Development, United States Coast Guard Founding Director and Past President, Association of Change Management Professionals (ACMP)
"This book represents comprehensive coverage of change management concepts--Individual Change Management, Organizational Change Management and Change Competency. It is packed with insights and practical advice that will immediately help all organizations--government or business--at any level. Instituting these concepts and organizational ideas--and in turn teaching them to others--we have seen an increase in individual morale and organizational productivity." --Darlene Meister, Director, Diversity & Organizational Change Management, United States House of Representatives
About the Author
Jeff Hiatt is the founder and lead editor of the Change Management Learning Center, author of the books The Perfect Change and the Employee's Survival Guide to Change, and co-author of Winning with Quality. Jeff has led research projects with more than 2600 companies on change management and business process design. He trains on change management and coaches business leaders world-wide.
Tim Creasey is a senior editor, contributor, and lead research analyst for the Change Management Learning Center. Tim spearheaded the most recent change management benchmarking study with more than 650 companies from over 51 countries.
Top customer reviews
There was a problem filtering reviews right now. Please try again later.
How often do we assume that just because we worked through all of the issues and developed a strategy we believe will be successful, that our employees will jump onboard as soon as we tell them change is coming? The leadership team may have worked on the solution for months and mentally they're ready to go, not realizing that everyone else is hearing about it for the first time and have a ton of unanswered questions. How often are we surprised by the resistance, even when we tell them "Relax, we have it all figured out?"
If your organization experiences constant change, you would be wise to read what Jeff and Tim have to say about developing a Change Competency throughout your company. Imagine how effective your business would be if you could develop a proactive attitude about change and it was pervasive throughout the organization. Would life be more enjoyable for everyone, including yourself? People could face the constant change demands with a positive attitude. They develop the skills and knowledge to work together through the change in a fundamentally different way. Less combative, less resistant. Less fire-fighting and more problem-solving. A business that has developed a change competency is equipped to take on change daily; it becomes "business as usual" and the "flywheel" picks up speed.
The Flywheel is a reference to Jim Collin's Good to Great: Why Some Companies Make the Leap... and Others Don't research; I think this book aligns well with it, giving you some of the "how". Looking to get your flywheel moving? Read this book.
One of the great things about the ADKAR model, as the authors note on page 54, is that you can use the model to determine if people are resisting the design of your solution, or if they are resisting change - a great thing to know when you are battling employee resistance. Now you can focus on getting past the issues and on to the work. This alone could save you months and tens of thousands of dollars in wasted man-hours. And the flywheel gains momentum.
Change Management: The People Side of Change is an excellent read for anyone thinking about implementing a change project, software upgrade, Business Process Improvement (BPI), SixSigma program, or re-organization. You will want everyone in the leadership team to read it, including front-line supervisors. Once you achieve leadership alignment, ADKAR: a Model for Change in Business, Government and our Community : How to Implement Successful Change in our Personal Lives and Professional Careers is an excellent follow-up, as well as the Employee's Survival Guide to Change. Change Management also has an extensive Appendix, including ADKAR worksheets and a great list of resources to support you on your project. That alone is worth the price of the book! Next steps would be to visit their website, attend a webinar, and even attend a training course; they're taught all over the world.
It felt repetitive, though.
I would have liked to have seen case study examples from current recognizable companies.