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Customer Reviews

5.0 out of 5 stars

on June 8, 2009
This book is now my guidebook for getting change done within my business.My employees have bought into the processes described in this book.Since we have started implementing the changes that the book described I have noticed an increase in performance in my employees,also I have noticed an increase in sales which is one of the most important things I have taken from the book.
Eric Ladwig
Ups Store Owner Livonia MI
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