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Chatter: The Voice in Our Head, Why It Matters, and How to Harness It Hardcover – January 26, 2021
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INTERNATIONAL BESTSELLER * An award-winning psychologist reveals the hidden power of our inner voice and shows how to harness it to combat anxiety, improve physical and mental health, and deepen our relationships with others.
LONGLISTED FOR THE PORCHLIGHT BUSINESS BOOK AWARD * "A masterpiece."—Angela Duckworth, bestselling author of Grit * Malcolm Gladwell, Susan Cain, Adam Grant, and Daniel H. Pink's Next Big Idea Club Winter 2021 Winning Selection
One of the best new books of the year—The Washington Post, BBC, USA Today, CNN Underscored, Shape, Behavioral Scientist, PopSugar * Kirkus Reviews, Publishers Weekly, and Shelf Awareness starred reviews
Tell a stranger that you talk to yourself, and you're likely to get written off as eccentric. But the truth is that we all have a voice in our head. When we talk to ourselves, we often hope to tap into our inner coach but find our inner critic instead. When we're facing a tough task, our inner coach can buoy us up: Focus—you can do this. But, just as often, our inner critic sinks us entirely: I'm going to fail. They'll all laugh at me. What's the use?
In Chatter, acclaimed psychologist Ethan Kross explores the silent conversations we have with ourselves. Interweaving groundbreaking behavioral and brain research from his own lab with real-world case studies—from a pitcher who forgets how to pitch, to a Harvard undergrad negotiating her double life as a spy—Kross explains how these conversations shape our lives, work, and relationships. He warns that giving in to negative and disorienting self-talk—what he calls "chatter"—can tank our health, sink our moods, strain our social connections, and cause us to fold under pressure.
But the good news is that we're already equipped with the tools we need to make our inner voice work in our favor. These tools are often hidden in plain sight—in the words we use to think about ourselves, the technologies we embrace, the diaries we keep in our drawers, the conversations we have with our loved ones, and the cultures we create in our schools and workplaces.
Brilliantly argued, expertly researched, and filled with compelling stories, Chatter gives us the power to change the most important conversation we have each day: the one we have with ourselves.
- Print length272 pages
- LanguageEnglish
- PublisherCrown
- Publication dateJanuary 26, 2021
- Dimensions5.7 x 0.95 x 8.54 inches
- ISBN-100525575235
- ISBN-13978-0525575238
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"There's something deeply mysterious, even awesome, about our inner voice, the means by which we make ourselves aware of who we are and what we think. Kross has good ideas about how to manage and control this voice."—The New Yorker
"Are there right and wrong ways to communicate with yourself, and if so, are there techniques that might usefully be employed by those with inner voices that are just a little too loud? . . . Kross has found answers to some, if not all, of these questions. . . . [Chatter] could hardly be published at a more opportune moment."—The Guardian
"This compelling collection of stories examines the power that we have to harness our positive and negative thoughts through the conversations we have with ourselves in silent and the incredible that’s already within us to embrace our highest self."—CNN
"You know that voice in your head, the one that cheers you on . . . or cuts you down? Psychologist Kross explains how to quiet your inner Debbie Downer and harness self-talk for success."—People
"Kross may be a scientist by trade, but with Chatter he proves himself a deft storyteller who, through levity and wit, creates an easily digestible work on the brain, how it works and how we can quiet our often relentless chatter."—USA Today
"[An] instructive guide to both normalizing anxiety and distancing ourselves from it."—Harvard Business Review
"Fresh and riveting, Chatter is a masterpiece—a landmark book that will change the way you think about human nature. Required reading for all."—Angela Duckworth, bestselling author of Grit
"Ethan Kross isn’t just a world-renowned scientist, he’s an expert storyteller too. In Chatter, he shows why our inner voice is indispensable, and reveals how we can master it. Urgent, lucid, and compelling, Chatter is the groundbreaking and transformative book the world needs now."—Susan Cain, bestselling author of Quiet
"This book is going to fundamentally change some of the most important conversations in your life—the ones you have with yourself."—Adam Grant, bestselling author of Originals and Give and Take, and host of the TED podcast WorkLife
"I’ve demonstrated throughout my career how negative thoughts can spiral and undermine people’s success. In Chatter, Ethan Kross weaves cutting-edge science with riveting stories to reveal the tools people can use to manage these experiences. Chatter is a truly compelling and valuable book."—Carol Dweck, author of Mindset
"Ethan is a deep and original thinker and a thorough, always thought-provoking researcher. He’s one of the psychologists whose work I always read whenever I see his name."—Maria Konnikova, bestselling author of The Biggest Bluff
"Ethan Kross has written the definitive work on how to redirect our inner voices away from rumination and self-criticism and toward reflection and self-improvement. Chatter is a profound and practical book—one that will leave you with both a fresh understanding of yourself and new strategies to live a fuller life."—Daniel H. Pink, bestselling author of When and Drive
"Ethan Kross illuminates and solves the crucial issue of mastering self-talk in this modern classic. Compulsively readable and refreshingly original."—Dave Evans, bestselling author of Designing Your Life
"Stimulating . . . Kross, the director of the University of Michigan’s Emotion & Self Control Laboratory, debuts with an eye-opening look at managing ‘the silent conversations people have with themselves."—Publishers Weekly (starred review)
*An Apple Best Audiobooks of 2021*
*An Amazon Best Nonfiction Book of 2021*
*An Amazon Best Business and Leadership Book of 2021*
*Longlisted for the 2021 Porchlight Business Book Awards*
*Goodreads best Nonfiction Book of 2021 Nominee
About the Author
Excerpt. © Reprinted by permission. All rights reserved.
Chapter One
Why We Talk to Ourselves
The sidewalks of New York City are superhighways of anonymity. During the day, millions of intent pedestrians stride along the pavement, their faces like masks that betray nothing. The same expressions pervade the parallel world beneath the streets—the subway. People read, look at their phones, and stare off into the great invisible nowhere, their faces disconnected from whatever is going on in their minds.
Of course, the unreadable faces of eight million New Yorkers belie the teeming world on the other side of that blank wall they’ve learned to put up: a hidden “thoughtscape” of rich and active internal conversations, frequently awash with chatter. After all, the inhabitants of New York are nearly as famous for their neuroses as they are for their gruffness. (As a native, I say this with love.) Imagine, then, what we might learn if we could burrow past their masks to eavesdrop on their inner voices. As it happens, that is exactly what the British anthropologist Andrew Irving did over the course of fourteen months beginning in 2010—listened in on the minds of just over a hundred New Yorkers.
While Irving hoped to gain a glimpse into the raw verbal life of the human mind—or rather an audio sample of it--the origin of his study actually had to do with his interest in how we deal with the awareness of death. A professor at the University of Manchester, he had done earlier fieldwork in Africa analyzing the vocalized inner monologues of people diagnosed with HIV/AIDS. Unsurprisingly, their thoughts roiled with the anxiety, uncertainty, and emotional pain produced by their diagnoses.
Now Irving wanted to compare these findings with a group of people who surely had their woes but weren’t necessarily in aggrieved states to begin with. To carry this out, he simply (and bravely!) approached New Yorkers on the street and in parks and cafés, explained his study, and asked if they would be willing to speak their thoughts aloud into a recording device while he filmed them at a distance.
Some days, a handful of people said yes; other days, only one. It was to be expected that most New Yorkers would be too busy or skeptical to agree. Eventually, Irving gathered his one hundred “streams of internally represented speech,” as he described them, in recordings ranging from fifteen minutes to an hour and a half. The recordings obviously don’t provide an all-access backstage pass to the mind, because an element of performance might have come into play for some participants. Even so, they offer an uncommonly candid window into the conversations people have with themselves as they navigate their daily lives.
As was only natural, prosaic concerns occupied space in the minds of everyone in Irving’s study. Many people commented on what they observed on the streets--other pedestrians, drivers, and traffic, for example—as well as on things they needed to do. But existing alongside these unremarkable musings were monologues negotiating a host of personal wounds, distresses, and worries. The narrations often landed on negative content with utterly no transition, like a gaping pothole appearing suddenly on the unspooling road of thought. Take, for example, a woman in Irving’s study named Meredith whose inner conversation pivoted sharply from everyday concerns to matters of literal life and death.
“I wonder if there’s a Staples around here,” Meredith said, before shifting, like an abrupt lane change, to a friend’s recent cancer diagnosis. “You know, I thought she was going to tell me that her cat died.” She crossed the street, then said, “I was prepared to cry about her cat, and then I’m trying not to cry about her. I mean New York without Joan is just . . . I can’t even imagine it.” She started crying. “She’ll probably be fine, though. I love that line about having a 20 percent chance of being cured. And how a friend of hers said, ‘Would you go on a plane that had a 20 percent chance of crashing?’ No, of course not. It was hard to get through, though. She does put up quite a wall of words.”
Meredith seemed to be working through bad news rather than drowning in it. Thoughts about unpleasant emotions aren’t necessarily chatter, and this is a case in point. She didn’t start spiraling. A few minutes later, after crossing another street, her verbal stream circled back to her task at hand: “Now, is there a Staples down there? I think there is.”
While Meredith processed her fear about losing a beloved friend, a man named Tony fixated on another kind of grief: the loss of closeness in a relationship, and perhaps even the relationship itself. Carrying a messenger bag down a sidewalk scattered with pedestrians, he began a self-referential riff of thoughts: “Walk away . . . Look, suck it up. Or move on. Just walk away. I understand the thing about not telling everybody. But I’m not everybody. You two are having a goddamn baby. A phone call would have been good.” The sense of exclusion he felt obviously cut him deeply. He seemed to be poised on a fulcrum of sorts, between a problem in search of a solution and pain that could lead to unproductive wallowing.
“Clear, totally clear. Move forward,” Tony then said. He used language not just to give voice to his emotions but also to search for how best to handle the situation. “The thing is,” he went on, “it could be an out. When they told me they were having a baby, I felt a bit out. I felt a bit pushed out. But now maybe it’s an escape hatch. I was pissed before but, must admit, not so pissed anymore. Now it could work to my advantage.” He released a soft, bitter laugh, then sighed. “I am certain that this is an out . . . I am looking at this positively now . . . I was pissed before. I felt like you two were a family . . . and you two are a family now. And I have an out . . . Walk tall!”
Then there was Laura.
Laura sat in a coffee shop in a restless mood. She was waiting to hear from her boyfriend, who had gone to Boston. The problem was, he was supposed to be back to help her move to a new apartment. She had been waiting for a phone call since the day before. Convinced that her boyfriend had been in a fatal accident of some sort, the night before she sat in front of her computer for four hours, every minute refreshing a keyword search of the words “bus crash.” Yet, as she reminded herself, the eddy of her compulsive negative worrying wasn’t just about a possible bus crash involving her boyfriend. She was in an open relationship with him, even though this wasn’t something she ever desired, and it was turning out to be very hard. “It’s supposed to be open for sexual freedom,” she told herself, “but it’s something that I never really wanted for myself . . . I don’t know where he is . . . He could be anywhere. He could be with another girl.”
While Meredith processed upsetting news with relative equanimity (crying at a friend’s cancer diagnosis is normal) and Tony calmly coached himself to move on, Laura was stuck with repeating negative thoughts. She didn’t know how to proceed. At the same time, her internal monologue dipped back in time, with reflections about the decisions that took her relationship to its current state. For her the past was very present, as was the case for Meredith and Tony. Their unique situations led them to process their experiences differently, but they were all reckoning with things that had already occurred. At the same time, their monologues also projected into the future with questions about what would happen or what they should do. This pattern of hopscotching through time and space in their inner conversations highlights something we have all noticed about our own mind: It is an avid time traveler.
While memory lane can lead us down chatter lane, there’s nothing inherently harmful about returning to the near and distant past or imagining the future. The ability to engage in mental time travel is an exceedingly valuable feature of the human mind. It allows us to make sense of our experiences in ways that other animals can’t, not to mention make plans and prepare for contingencies in the future. Just as we talk with friends about things we have done and things we will do or would like to do, we talk to ourselves about these same things.
Other volunteers in Irving’s experiment also demonstrated preoccupations that jumped around time, braiding together in the patter of the inner voice. For example, while walking across a bridge, an older woman recalled crossing the same bridge with her father as a girl just as a man threw himself off and committed suicide. It was an indelible memory, in part because her father was a professional photographer and snapped a picture of the moment, which ended up in a citywide newspaper. Meanwhile, a man in his mid-thirties crossed the Brooklyn Bridge and thought about all the human labor it took to build it, also telling himself that he would succeed at a new job he was about to start. Another woman, waiting for a late blind date in Washington Square Park, recalled a past boyfriend who cheated on her, which ended up sparking a reverie about her desires for connection and spiritual transcendence. Other participants talked about economic hardships that might await them, while the anxieties of others centered on a looming event from a decade earlier: 9/11.
Product details
- Publisher : Crown; First Edition (January 26, 2021)
- Language : English
- Hardcover : 272 pages
- ISBN-10 : 0525575235
- ISBN-13 : 978-0525575238
- Item Weight : 13.6 ounces
- Dimensions : 5.7 x 0.95 x 8.54 inches
- Best Sellers Rank: #73,144 in Books (See Top 100 in Books)
- #278 in Cognitive Psychology (Books)
- #297 in Biology (Books)
- #1,761 in Personal Transformation Self-Help
- Customer Reviews:
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About the author

Ethan Kross, PhD, is one of the world's leading experts on controlling the conscious mind. An award-winning professor at the University of Michigan and the Ross School of Business, he is the director of the Emotion & Self Control Laboratory. He has participated in policy discussion at the White House and has been interviewed on CBS Evening News, Good Morning America, Anderson Cooper Full Circle, and NPR's Morning Edition. His pioneering research has been featured in The New York Times, The New Yorker, The Wall Street Journal, USA Today, The New England Journal of Medicine, and Science. He completed his BA at the University of Pennsylvania and his PhD at Columbia University.
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His book is divided into seven chapters and an appendix outlining the specific tools discussed in the book to reduce anxiety and offer hope.
Much of the talk we say to ourselves is helpful. We plan for an interview; we think about what we want to say in a presentation; we rehearse our conversation with our mother-in-law before Thanksgiving Day dinner; we talk to ourselves about how to apologize to our spouse for our rude behavior and irritability.
Professor Kross, and other neuroscientists, have discovered that we are the authors of our life stories; our brain secretes interpretations of the world to help us create a coherent, sensible, explanation for events and our experiences.
Professor Kross estimates we spend about one-third to one-half of our waking hours talking to ourselves. He says people can think to themselves at a rate that is equal to speaking 4,000 words per-minute out loud.
Sometimes what we say to ourselves backfires. We may catastrophize problems; ruminate through redundant loops of irrational thinking; bombard ourselves with negative thoughts, sabotage our ability to think clearly, and gain access to reams of negative self-talk ---- called chatter.
This chatter can negatively affect our relationships, our work, and our physical health.
Effective psychological therapy helps us to acknowledge our feelings and experiences, helps us bear our feelings and experiences without distorting reality, and helps us put our feelings and experiences into perspective.
Through peer reviewed research, Professor Kross and his colleagues from all over the world, have identified methods or tools to expand our abilities to acknowledge, bear, and put into perspective our negative self-talk.
These are times that test our mental health. If you are not anxious now, there is something wrong with you: the uncertainty of the pandemic --- sickness, death, loss; isolation from family and friends; the closing of schools requiring remote learning, a process new to teachers and students, often interfering with a parents’ ability to earn a living and children getting a proper education this year. Economic uncertainty – Will I be able to find another job? Will my business survive? When will I get the vaccine against the Corona virus? Political polarization. I’m not used to staying home with my spouse and children for twenty-four hours a day. I thought marital relationships are for better or worse, but not for lunch. These are only a few of the burdens and stresses preoccupying millions of citizens.
My lawyer colleagues tell me filings for divorce have increased. Child protective service workers report an increase in domestic violence. Mental maladies such as depression, anxiety disorders, panic attacks, and the horrors of suicide have increased.
Professor Kross offers an array of techniques aimed to reduce stress and anxiety, and to help you put these challenges into perspective. Not all of these tools work for everybody, but you are likely to find some methods that work for you.
Someone said life is like climbing one mountain after another ---- the lifetime challenge is to enjoy mountain climbing.
An underlying theme of Professor Kross’ creative, eloquent work, is to change your thinking to steady your emotions - to promote more rational thinking, self-control, self-confidence, reduce emotional distress, and find ways to enjoy mountain climbing.
When he was a boy growing up, Professor Kross said whenever he faced a problem, his father would tell him, “to go inside,” to introspect, and a solution will occur to him. This fatherly advice, helped a lot.
Yet, when Professor Kross took his first psychology class, to his chagrin, he learned the complexities of introspection. He wanted to know more about how to study the benefits of introspection and self-talk.
In his book, Professor Kross takes us on a tour of tools generated from his lab and those of colleagues, that illuminate research-based methods to use introspection, to drop a bomb, so to speak, to stop self-talk gone crazy.
These tools, such as distance self-talk, coach us through problems --- talking to ourselves out loud using our own name rather than the pronoun “I” to work through predicaments. Professor Kross has found examples of highly successful people – athletes, courageous young activists, and others who spontaneously make use of this seemingly simple technique.
Another tool is called temporal distancing or mental time travel --- taking our minds into the future, telling ourselves that this pandemic will end, we will see our friends and family, we will get back to a more normal life.
Professor Kross mentions some tools that many of us use that at first, we would not associate with reducing anxiety: cleaning our desk, organizing our clothes in the closet, cleaning the pots and pans. Controlling your outside environment helps us take charge of the internal chatter.
Another tool that may reduce the backfiring chatter in our mind, is the experience of awe ---- we look up at the stars in the sky and realize we are one of billions of planets – maybe our problems are not so overwhelming after all.
Research studies in Professor Kross’ lab tells us we benefit from emotional support when we share our internal chatter with understanding family or friends. But talking about our feelings may bring us closer to the listening friend, but unless we learn ways to broaden our perspective, to reframe our experiences, this venting of chatter may not help.
No matter how good we get at using the creative, research-based tools in this book, coping with inevitable predicaments, moral dilemmas, atrocities, tragedies, fear, rejection, betrayal and more, maintaining mental stability is an ongoing challenge and process through life.
Is it fair? No. Is it reality? Yes.
Should your mental maladies interfere with your daily life, these psychological tools are some of the building blocks of effective psychological therapy.
Psychological therapy may help reduce this negative chatter. You begin to acknowledge and understand the sources of your emotional distress, enhance your coping strategies, and recognize the breadth of your strengths. With increased knowledge and emotional learning, you not only put your life into a more coherent perspective, but you also learn to face life-predicaments with acceptance, flexibility, courage, tolerance, and the ability to take responsibility for your actions. Your self-talk will reflect these changes.
Psychological therapy and reducing your chatter will not enable a life of contentment. Contentment is for cows. Getting control of your negative chatter may help you start to enjoy mountain climbing.
Most psychological self-help books fit under the category of fiction. Dr. Kross’ book, “Chatter,” is that rare researched based psychology book that gets filed under nonfiction. Do yourself a favor, read this book. You will say to yourself, "thank you."
Over the last year I have been drawn to memoirs and contemporary fiction with psychological themes. I believe this book is the first psychologically themed book I’ve read from self-help department. You know that chatterbox, that inner voice you have that seems to make your life miserable? Yeah, that. It is particularly chatty in introverts who spend a lot of time in their heads like me. Wouldn’t you love a way to just shut it up seeing as it’s generally a glass half empty yapper? If so, then you should pick up this book. It gives you a ton of ways to squelch the miserable totally unhelpful demoralizing blather coming from that inner voice.
Ethan Kross, PhD, is a worldwide researcher and expert on controlling the conscious mind. He is currently a psychology professor at the University of Michigan where he is director of the Emotion & Self Control Laboratory. In Chatter, he uses research studies (his and other scholars’) focusing on the brain and human behavior and real-life experiences of famous and unfamous people to weave together a most compelling treatise on how to gain control over that inner voice, turning it from being a negative critic into a helpful coach.
I was amazed at all the ways chatter can be corralled. And not just corralled but turned into something beneficial. Just corralling with a technique like mindfulness can turn off the negative thoughts for a while, but nothing really gets resolved. Dr. Kross teaches us how to corral AND convert that voice into a valuable constructive ally. Even though this was a Libby App book, I was highlighting like crazy as this stuff is so good. When I had to return the e-book I decided I needed to download my own copy from Amazon as I’m sure I will refer to it time and again.
Another bonus in owning the book is there is a chapter entitled The Tools at the end. All the principles, tools, and techniques taught in how to turn spirals of negativity into clear and constructive thoughts are listed together in this section. The techniques are subdivided into those you can implement with yourself, tools that involve other people, and approaches that involve the environment. Some of the tools are tougher to pull off. For example, when you are in the heat of an argument, you have little time to journal about it or visualize being a neutral fly on the wall. The tools are thus listed in order of easiest/fastest to implement. My favorite is one of the fast ones—turn the chatter into 2nd or 3rd person using my name instead of “me” or “I.” It helps you zoom out from your inner voice and think more like a problem-solver not for yourself but for someone else. I can say to myself, “Chris, that’s ridiculous thinking—what would you think Jean should do if this was her situation and not yours?” Try it. It works!
This is a read that requires you to pay attention. One half star off for that as I’m sometimes lazy when I read and then it’s work to pay attention. Five stars for content, however. I am definitely rounding up as content trumps my own inherent laziness. I highly recommend Chatter for everyone as everyone has that blasted inner voice.
Top reviews from other countries
This book explores why we experience mental chatter and negative self talk, and offers practical insights and tips - backed by scientific research - on how we can manage chatter.
I found the book fascinating, helpful and sometimes hilarious - especially when the author described his own "crazy" chatter. Of course, this is funny to hear someone else describe, but then you realise you have the same crazy self talk yourself!
In practical terms, I found the techniques for managing chatter that the author provided to be really useful. I also appreciate how their is a short chapter dedicated to these techniques.
I'd highly recommended this book to anyone prone to rumination, negative self talk or chatter - which, of course, is everyone. 😊










