Top critical review
142 people found this helpful
Good product, with a few caveats. Excellent customer service.
on November 11, 2009
There are two important metrics to look at when considering purchasing any product--the service quality given by the company and the quality of the product. After talking with customer service for Cheetah Mounts a few times, I can't stress enough what a great experience it was. Initially, my Cheetah Mounts Shelf was shipped with some missing parts, which while unfortunate can happen from time to time. I was able to resolve the issue with them easily. They were friendly and quite helpful on the phone. It's nice to see a friendly face behind a company once in a while. So, I would certainly be willing to do business with them again.
As for the product, I like it, but it has a couple of design flaws which prevent me from keeping it installed. These flaws may be minor depending on your setup, or may not affect you at all. The biggest design issue is the size of the shelves. Although the shelf size is 13 3/4 " deep x 17 1/2 " wide, because of the way the shelf sits against the curved shelf plate, the actual usable depth is 12 ". This is smaller than most A/V components. A TiVo, for example is 12 1/2 " deep. A typical surround sound receiver is over 13 " deep. So, the only component that I have that will fit comfortably no it is my PS3, which is just over 11 " deep. This is a shame, because it really is a nice looking wall rack. If you only have components that will fit in the 12 " depth available you will undoubtedly enjoy this product.
My other minor quibble is with the wall plate which holds everything up. It has a screw hole in each corner, but it would be nice if it had one in the center as well. This is because on a typical drywall installation the wall stud will be directly in the middle of the plate (assuming it is centered on your TV which is usually centered on a stud) and your screws will end up passing to either side of the stud. While there is nothing wrong with a drywall only install it would have made me feel much more comfortable if I could have an additional screw directly into a stud.
To sum of my feelings about this product, I like it. It looks nice installed and the build quality is good, it just isn't usable for me.