& BrandRepublic.com, April 2007)
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Great book. That said, it took almost 5 weeks to come from Canada to Canada from a shipping stand point.Published 2 months ago by Amazon Customer
Leaning on years of experience, Jeanne bliss describes a very clear approach for those responsible for CEM. Read morePublished 13 months ago by marieke van der laan
This book has really opened my eyes to help me see where we have been missing the mark as an organization.Published on January 8, 2014 by Dave Tinker
This is an excellent book, packed with practical tips on implementing a customer oriented way of thinking in any company. Want to improve your company? Read morePublished on March 15, 2013 by F. Heimen
This was an excellent resource for my class. It helped me to understand the concepts that my instructor wanted us to get each week. Read morePublished on January 11, 2013 by colleen m mccann