Top critical review
4 people found this helpful
Xtra laundry detergent caused severe fading of clothes
on March 30, 2015
I had a very bad experience with church & Dwight's laundry detergent called Xtra a couple of years ago, didn't have time to go further until now, writing attorney general next to stop them from scamming others. Basically I bought a bottle of Xtra detergent, it caused severe fading of my clothes, I tried it again with less expensive clothes, it faded those clothes too, by then I knew for sure it was the Xtra, many of my favorite clothes were ruined. I contacted the company and they acted like they were going to resolve this with me, they asked me to send in the faded clothes and the detergent. I did just that. I realized later that they were being cunning, they did that in order to erase any evidence, as right after they received the returns, they sent a letter completely denying anything wrong with the detergent, They told me it was my water, or its from washing my clothes too many times (really? Washing too often causes irregular faded spots?) I could not believe they had the conscience to blatantly lie like that, I do believe not all the bottles of Xtra cause fading, but apparently some of them like the one I got are clearly a problem. Church & Wright should not be allowed to lie like they did, they clearly knew about the problem as well as I did, they chose to lie instead of treating customers fairly. Customers need to be warned of what kind of company they are.