Top critical review
3 people found this helpful
Product failed and customer service refused to honor the 1 year warranty.
on March 29, 2013
The router was actually easy to set up and worked fine out of the box. Somewhere in the 4-6 month range, it started dropping the internet and required a reboot. It would happen maybe 1-2 times a week at first, but continually escalated until it was dropping internet connectivity within minutes (if not seconds).
I went through all the trouble shooting steps myself (including updating to the newest firmware AND returning to the original firmware and settings and everything in between). After hours spent doing this, I called customer service (as I was still well within the 1 year warranty). They made me do everything all over again, and none of it worked.
They then had me try using a static IP instead of a dynamic IP. This worked, but I told them that I didn't want to use a static IP (for multiple reasons). The told me static was better! Ha! Who cares if they think it is better, it isn't what I wanted, and the product is advertised as allowing for static AND dynamic IP allocation.
They also suggested there might be issues with my ISP. I proved these false when I borrowed a relatives router (the exact same E4200 model and it worked just fine on static and dynamic settings).
Eventually, after a couple more months, it started dropping even on static IP. Now I have a paper weight that Cisco customer service REFUSED to let me return under the 1 year warranty. I had only purchased Linksys hubs and routers up until now, now I will NEVER purchase ANYTHING from them ever again. Atrocious.
SUMMARY: router started dropping connection under dynamic IP setting. Customer support REFUSED to fix it and told me static IP allocation was "better" and I should be happy with it. Router is completely dead now. DO NOT buy anything from this company, if it fails you are completely out of luck and on your own. THEY DO NOT HONOR THEIR WARRANTIES.