Top critical review
One person found this helpful
Great watch, until Citizen's shoddy craftsmanship got the better of it
on February 24, 2015
I've owned this watch for about 3 months, receiving it as a Christmas gift. I wear it only at work. About a week ago I noticed condensation forming inside the crystal. I emailed Citizen to ask about their policies concerning this, as the watch has never been worn in a shower, pool, or in rain in any meaningful capacity. The watch still looks brand new, aside from the inexplicable condensation. They basically told me that it was not covered under any warranty and if I wanted to send it in for repair then they would evaluate it. I would be expected to pay for repairs and shipping for a 3 month old watch that has not been abused or mistreated in any manner.
I've been mulling it over, but today I thought I'd try to wear the watch again since the condensation seemed to have cleared. As I put it on this morning, the entire crystal separated from the watch.
Now I'm holding a 3 month old watch that is in two pieces, and Citizen expects me to pay for repairs when this was clearly a defective piece to begin with. Their warranty only covers "the movement of the watch and covers manufacture defect of the movement only." leaving me up a creek.
I loved the watch when it was wearable. 5* for the watch up until a week ago. 1* for the watch since then and 1* for Citizen and poor customer service.
Crystal problems aside, I loved this watch. It has great feel and weight (not too heavy, but a comfortable weight). The face is pretty low profile. It kept time very well in the 3 months I wore it and I never had to worry about keeping it in light or charged. It's not the flashiest watch out there by any means, but I like the understated simplicity and bare functionality of it.
Pictures are of the condensation before the crystal completely separated.