Top positive review
31 people found this helpful
Good watch, band falls part in 6 months
on February 24, 2015
I purchased this watch in June of 2014. It is February 2015 that I am writing the review. In 8 months the watch itself has been flawless but the band is falling apart. I like the fact that the watch is maintenance free. I just expected longer life out of the band.
I contacted both the online USA citizen watch customer service as well as called the phone number for the California based service center. Both informed me that the normal wear of a band is not covered under warranty. I could send the watch in and have them evaluate it but likely it would not be covered. I sent them the attached pictures in the online submission and they directed me to parts to order a new band. I would have thought a band would last at least a year without cracking apart and irritating my wrist. The cracks stated at 6 months and are progressively getting worse each day. I like my watch but I think I am going to try another brand for the band and not replace it with one from their parts department.