Top critical review
15 people found this helpful
Nice watch, poor decision on crystal
on June 27, 2013
I bought this watch about 1 month ago. The feature set is great and I do like the watch. The slide rule bezel is neat. I had a great time perusing videos on the web learning how to use it. I fly flight sims and this bezel is just what I was after.
I live on the east coast of the United States and have had no issues synching with the atomic clock in Colorado. I haven't had it long enough yet to vouch for the consistency of the radio signal in other areas.
The watch looks great on and while large, it's not "too large". This may be an issue if you are thin or have a small frame. I was concerned about the weight because of the stainless bezel and band but it's not an issue. I also own another Citizen watch that is titanium and while there is some weight difference, it's not that noticeable to me.
Someone else posted here that the watch is "disposable". I don't entirely agree with that. However, I do agree that it was a very poor decision to use a mineral crystal on this watch given its size (and cost). I owned the watch 3 weeks and discovered a fairly major deep scratch! I don't know when it happened. I just know that it wasn't anything unusually traumatic or I would have been aware of it. Very disappointed with Citizen with the choice of using this crystal in this watch at this price.
I knew that it wasn't covered by warranty and that it wasn't Amazon's fault so I couldn't return it. I sent the watch in to Citizen to have the crystal replaced with a sapphire one (along with a brief note regarding my disappointment). After shipping and paying for the crystal and labor, this watch cost me closer to $550.00. I'm still waiting to get it back.
Bottom line: use the $550.00 price when comparing to other watches If they offer the sapphire crystal. Plus, it will save you a lot of hassle with returning it to get the proper crystal put in. While I don't agree that this is a disposable watch, I wish I had paid more attention to the remarks regarding the crystal scratching easily.
One last comment, I must admit that dealing with Citizen's repair shop was about as easy as they can make it. Just use the printable form from their website and follow the directions. They were very courteous also when speaking to them on the phone.