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Clarity Dect 6 Amplified Cordless Big Button Speakerphone with Talking Caller Id Clarity-xlc2
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- DECT 6.0 technology for interference-free communication
- Dual Power Battery Backup lets you make calls when the power is out
- The XLC2 is a great solution for moderate-to-severe hearing loss, low speech, limited Mobility and low Vision
- Illuminated talking dial pad with large buttons that speak
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- Size (LWH): 10 inches, 10.75 inches, 4 inches
- Weight: 2.45 pounds
- Battery Type: Lithium Ion
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This item Clarity Dect 6 Amplified Cordless Big Button Speakerphone with Talking Caller Id Clarity-xlc2
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|Item Dimensions||10.75 x 10 x 4 in||3.7 x 10.6 x 10 in||7.1 x 5.6 x 2.9 in||5.9 x 5.2 x 2.6 in||4 x 5 x 7 in||7.1 x 5.6 x 2.9 in|
Digital Clarity Power™ amplifies incoming sound up to 50+dB and outgoing speech up to 15dB. Talking Caller ID announces the phone number of the incoming caller. Talking dial pad with large backlit buttons. Simple, easy-to-use design. Hearing aid compatible and TIA-1083 compliant.
Top Customer Reviews
Anyway, time for a new phone, this Clarity XLC2. Mostly good reviews and nothing else seems to come close with the same features. After having it installed for a few weeks and talking to my mother daily here are my impressions.
1) It has ample volume for a severely hearing impaired person. My mother's hearing is bad. No hearing in one ear and partial in the other. She uses the phone without her hearing aid and often tells me it is too loud. A good problem to have.
2) The volume control is a wheel on the side of the phone that, in theory, you can adjust while talking. She can't do that but I imagine most people could.
3) A switch setting on the base unit allows the handset to automatically return to boosted mode if someone else uses the phone in non boost mode. This is great for me when I visit, use the phone and forget to set it back to boost. That used to be a problem with the old phone. This is a great feature. The Talk button also lights in red to indicate boost is on. Green indicates normal. This is needed because boost is just a push button so you need a way to tell.
4) The speaker phone feature actually works well enough for my mother to hear. We know this because when she first got the phone she hit the speaker button by mistake. I talked to her for 15 minutes before we realized she was on speaker phone. She noticed because she could not hear her own voice very well. The speaker on the back of the handset was loud enough for her to hear me though. The downside it that she did this by accident. I don't know if this is true of other elderly users but my mother insists on pressing the phone against her face. When she does, the buttons are easily depressed. It may be the speaker button, the number 1 happens a lot and other buttons which I can't identify except for the noise or cutouts I hear. I'm trying to teach her to keep the phone away from her face but it is hard to retrain her after so many years. I do wish they had put the speaker button somewhere else. It seems to be in just the right spot to hit accidentally. TIP: there is a setting on the base unit to disable the talking keypad, this has reduced the annoyance factor a bit.
5) This model is fairly light weight. No complaints from her about it being too heavy.
6) DECT 6.0 works like it should, great.
Overall, this is nice phone and I'm very happy Clarity provides a good solid product for people with hearing issues. I do think it could be better by moving some keys, making them less prone to accidental activation by contact with the face and lastly the contrast on the key pad is not great for people with poor vision. The numbers need to be bolder so they stand out more on the dark pads. Unfortunately poor hearing and poor eyesight tend come together as people age.
UPDATE (2/10/13): After some long term use of this phone thought I would add a couple of observations. The problem of accidental button activation continues. I finally had to cut a piece off the back of an 8-1/2 x 11 tablet of paper and glue it along the side of the phone with the volumn wheel to keep my mom from pushing the buttons with her cheek. It works like a guard rail. I also have taped the volume wheel in the full on position to keep her from accidentally turning it down while holding the phone. The challenge phone designers have is where to put all the controls so they are easy to use but not too easy. I do think Plantronics needs to rethink the external configuration of this phone to go along with the well done electronic components. There is no reason for the boost button to be where it us. The volume wheel could have detents to make it less prone to accidental adjustment. The ear pad could be extended outward or angled further to get the keypad away from the user's face. Just some thoughts for Plantronics/Clarity in case they ever read these reviews.
(Updating this review Aug 2012):
Note that Clarity has CHANGED this phone, so that now instead of TWO preset memory buttons, there is really only ONE. They have taken one of those preset memory buttons and programmed it to call a Clarity help center directly. While this might be a good feature for some, it wasn't for us, since I needed my 88 year old father to be able to call two numbers with the one-touch dialing buttons. The manual says you can over-ride this feature, and program in your own desired number to that second button, but it didn't work when I tried it. Calling the Clarity help center myself, they were somehow able to program it remotely to make that button call the number I wanted it to.
I ended up buying the second version of the phone because my father thought the first one was broken. It turns out someone (probably cleaning staff) in his nursing home had accidentally flipped the switch on the bottom of the base of the phone from "tone" dialing to "pulse" dialing. And pulse dialing won't work from his nursing home (why anyone even includes this ancient feature on a phone anymore is beyond me...) So the original phone really wasn't broken, so now we have two of these.
I'd like to repeat my original claim that some company NEEDS to put a bit of research into what is needed in a phone for the hearing impaired elderly. It needs:
1. clear sound with strong hearing assist
2. BIG buttons
3. NO screen
4. NO menu options (How many seniors like learning how to scroll through and select menu options? That's what our generation does, not the type of user interface the senior generation ever got used to.)
5. Three or Four ONE-TOUCH memory buttons. And I mean, one-touch. Not two-touch, like pressing an "M" button, followed by a keypad button. Just a ONE-TOUCH, for the senior to be able to call his emergency contacts, closest loved ones, and caregivers.
6. NO buttons related to key settings on the handset! Think about an 88-year old guy, stuck living in a wheelchair, not very nimble, who accidentally changes one of those settings because it's on the side of the handset. Now he can't hear me on the phone, how do I tell him how to set it back? All key setting buttons should be on the BASE.
7. CORDLESS, not corded! When you live in a wheelchair, the ability to keep your phone with you is your only remaining independent link to the outside world. Plus, when you've lost mobility, it may be tough to maneuver your wheelchair to the base location to answer a phone in time.
8. Easy to grip shape! Meaning a phone shaped like they used to be, molded to easily conform to the shape of your hand and your head. The brick shaped phones we all use now are NOT easy for seniors to handle!!
And I'm sure a few others I'm missing. This Clarity phone has a few of these features, but not all. I've spent days of web searching trying to find better options, but I've come to the conclusion that this phone doesn't exist. Maybe someone someday at a phone-maker will read this review and finally develop one.