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Clarity Dect 6 Amplified Cordless Big Button Speakerphone with Talking Caller Id Clarity-xlc2
|Price:||$99.21 & FREE Shipping|
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- DECT 6.0 technology for interference-free communication
- Dual Power Battery Backup lets you make calls when the power is out
- The XLC2 is a great solution for moderate-to-severe hearing loss, low speech, limited Mobility and low Vision
- Illuminated talking dial pad with large buttons that speak
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|Item Dimensions||10.75 x 10 x 4 in||3.7 x 10.6 x 10 in||5.9 x 5.2 x 2.6 in||7.1 x 5.6 x 2.9 in||4 x 5 x 7 in||2.3 x 1.7 x 7.6 in|
Digital Clarity Power™ amplifies incoming sound up to 50+dB and outgoing speech up to 15dB. Talking Caller ID announces the phone number of the incoming caller. Talking dial pad with large backlit buttons. Simple, easy-to-use design. Hearing aid compatible and TIA-1083 compliant.
Legal DisclaimerThis product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
Top customer reviews
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Good: No more shouting at friends!
* It has high volume available for both hearing (Boost) and speaking (Outgoing Speech Amplification - OSA). Mom and her friends aren't yelling at each other any more, they can talk as if they like each other :)
* The big number buttons are backlit, relatively easy for Mom's fingers to find.
* The ringer is loud enough for Mom to hear, plus the base and handset flashes lights during the ring, so she can see it if she is in the same room.
* I can mute the ringer on both the base and handset to allow for uninterrupted naps and bedtime (it would be nice to be able to program silent times).
* It is cordless with no "death cord" to endanger household and visitors.
Needs work: Hard to answer, hard to hold, speakerphone too close to hang-up button
* Hard to answer: Mom complained she couldn't hear people when she answered the phone. Clarity support relates this problem to the voice assist "feature". The Caller ID announcements AND number announcement are both covered by voice assist. If Mom answers before caller ID is done talking, she can't hear the caller and says "I can't hear you because I answered too soon. I am going to hang up. Please call back and I will wait long enough to answer." It is ridiculous that caller ID announcement does not accept ANY interruption! Caller ID is not captured or stored anywhere on the phone to know who the caller was. Luckily, TWC has an online app that shows who is calling, so we have a better idea about calling back. There is a TINY switch on base to turn off voice assist, so Mom would be able to answer calls more easily, but then she wouldn't hear if she has dialed the number she thought. This phone needs incoming and outgoing telephone number storage.
* Hard to hold: Overall, the phone is very hard for Mom to hold and she doesn't know where to hold it safely without un-programming memory, changing the volume, muting it, or punching a rapid-fire series of numbers. Due to poor finger sense and control, she punches a lot of buttons she doesn't mean to. This phone needs a shield during conversation to prevent unintended button presses from fingers or face.
- Mom regularly erases the programmed memory-dial numbers from unintended memory button touches. She can't feel her fingers well. It would be nice if memory dial could be locked from re-programming. Also memory dial should be 2-step by pressing the programmed memory number+talk, instead of 3-step talk+mem+#.
- Mom puts her finger over the microphone hole by accident a lot and her hard-of-hearing friends can't hear her. The microphone hole is just below the mute button and she can't see the mute button light flash, so sometimes callers really can't hear her and hang up. The mute button is too easy to turn on by accident. There is no way to disable the mute button.
- The volume wheel is too easy to turn without knowing. There should be some click or announcement as it changes volume levels.
- Even though the numbers are large, Mom still can't see them well. White buttons and big black numbers would be more visible to her.
- Mom never remembers to use the Boost button when she can't hear the other caller, nor does she remember to press the Boost button AND hold it for 10 seconds to activate OSA for her hard-of-hearing friends. As with voice assist, it is not a good idea to control incoming and outgoing sound from one button. Pressing and holding is not easy for many seniors.
* Speakerphone too close to hang-up button: It should be really obvious where to speak and where to listen, like the old cradle phones. If Mom doesn't hold the phone in the right place on her ear, she can't hear. Holding her hard in the right place is not easy, but speakerphone is dangerous because the button is too close to the talk button and she hangs up on people more often than she puts them on speakerphone. She verbally warns people before she presses speakerphone, "just in case".
Currently, we are having a problem of the handset being unregistered from the base. The telephone rings, but the handset can't answer the call. Pressing talk gives no dial tone and we cannot make outgoing calls, even though there is no fault on the line. Performing the handset-flash / base-find procedure does not register the handset with the base. I suspect my mom pressed the wrong combo of buttons, or one button for too long, but she could be innocent for this problem and it could be a Clarity issue or "feature".
Was pretty good, she has this as her main phone, was my Christmas gift to her.
(Updating this review Aug 2012):
Note that Clarity has CHANGED this phone, so that now instead of TWO preset memory buttons, there is really only ONE. They have taken one of those preset memory buttons and programmed it to call a Clarity help center directly. While this might be a good feature for some, it wasn't for us, since I needed my 88 year old father to be able to call two numbers with the one-touch dialing buttons. The manual says you can over-ride this feature, and program in your own desired number to that second button, but it didn't work when I tried it. Calling the Clarity help center myself, they were somehow able to program it remotely to make that button call the number I wanted it to.
I ended up buying the second version of the phone because my father thought the first one was broken. It turns out someone (probably cleaning staff) in his nursing home had accidentally flipped the switch on the bottom of the base of the phone from "tone" dialing to "pulse" dialing. And pulse dialing won't work from his nursing home (why anyone even includes this ancient feature on a phone anymore is beyond me...) So the original phone really wasn't broken, so now we have two of these.
I'd like to repeat my original claim that some company NEEDS to put a bit of research into what is needed in a phone for the hearing impaired elderly. It needs:
1. clear sound with strong hearing assist
2. BIG buttons
3. NO screen
4. NO menu options (How many seniors like learning how to scroll through and select menu options? That's what our generation does, not the type of user interface the senior generation ever got used to.)
5. Three or Four ONE-TOUCH memory buttons. And I mean, one-touch. Not two-touch, like pressing an "M" button, followed by a keypad button. Just a ONE-TOUCH, for the senior to be able to call his emergency contacts, closest loved ones, and caregivers.
6. NO buttons related to key settings on the handset! Think about an 88-year old guy, stuck living in a wheelchair, not very nimble, who accidentally changes one of those settings because it's on the side of the handset. Now he can't hear me on the phone, how do I tell him how to set it back? All key setting buttons should be on the BASE.
7. CORDLESS, not corded! When you live in a wheelchair, the ability to keep your phone with you is your only remaining independent link to the outside world. Plus, when you've lost mobility, it may be tough to maneuver your wheelchair to the base location to answer a phone in time.
8. Easy to grip shape! Meaning a phone shaped like they used to be, molded to easily conform to the shape of your hand and your head. The brick shaped phones we all use now are NOT easy for seniors to handle!!
And I'm sure a few others I'm missing. This Clarity phone has a few of these features, but not all. I've spent days of web searching trying to find better options, but I've come to the conclusion that this phone doesn't exist. Maybe someone someday at a phone-maker will read this review and finally develop one.
also, i left the phone charging for a week (recommended 10 hours i think it was) before i brought it to her and bye the time i was done programming it we started to make test calls and the head set died. less than an hour. im not sure if this particular phone was defective or if the battery on the phone is just that bad. i did remove the little tape that saves the battery. either way the memory dialing was not going to work for her. i would recommend this phone if hearing impairment not vision impaired.