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Marcia Reynolds

Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry Paperback – Illustrated, June 2, 2020

by Marcia Reynolds (Author)

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From a founding member of the coaching movement comes a detailed guide to mastering one of a coach's toughest skills: thoughtfully reflecting clients' words and expressions back to them so they see themselves and their world through new eyes.

"Coaches rely far too much on asking open-ended questions," says Marcia Reynolds. But questions only seek answers--inquiry provides insight. When, instead of just questions, clients hear their thoughts, opinions, and beliefs spoken by someone else, it prompts them to critically consider how their thinking affects their goals. Reynolds cites the latest brain science to show why reflective inquiry works and provides techniques, tips, and structures for creating breakthrough conversations.

This book will free coaches from the cult of asking the magical question by offering five essential practices of reflective inquiry: focus on the person, not the problem; summarize what is heard and expressed; identify underlying beliefs and assumptions; unwrap the desired outcome; and articulate insights and commitments. Using these practices, combined with a respectful and caring presence, helps create a space where clients feel safe, seen, and valued for who they are. Coaches become change agents who actively recharge the human spirit. And clients naturally dive deeper and develop personalized solutions that may surprise even the coach.

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Editorial Reviews

Review

"Anyone who can strip away the mystery of coaching and show it as an everyday way of connecting with other humans is a hero in my books. Marcia Reynolds is that person. You should read Coach the Person so you can change people's lives"

--Michael Bungay Stanier, author of the WSJ bestseller The Coaching Habit

"Marcia, in her straightforward, brilliantly articulate way, navigatesus to simplicity from the far side of complexity in her definitive guide to breakthrough coaching."

--Madeleine Homan Blanchard, MCC, MSc, cofounder of Coaching Services, The Ken Blanchard Companies

"Dr. Reynolds provokes the reader to explore ways of partnering with clients and coaching beyond the 'sacred cows' and rigidly prescribedquestioning techniques. She also does a great service to the professionby elevating the conversation above conflicting coaching schools andcults, urging us to refocus again on the human being we partner with."

--Konstantin Korotov, PhD, Professor of Organizational Behavior, ESMT Berlin

"Dr. Reynolds once again gives great guidance and tools based on years ofwork with the human mind. She provides a framework for self-discoverywhere participants partner with coaches in their journey to bettermaneuver through problems to ultimately reach their potential."
--Krista Endsley, Software CEO and Board Member, MemberSuites, Inc.

"There is far more to coaching than asking good questions--and Dr. Reynolds brilliantly outlines what it takes to move your coaching from good to great in her newest book, Coach the Person, Not the Problem. She looks at the science of coaching and the proven practices that lead to breakthroughs in thinking and lasting personal change. Packed with tips, tools, and case studies, this easy-to-use guide will become an essential resource for teachers and coaches."
--Deb Giffen, Director Custom Programs, Wharton Executive Education

About the Author

Marcia Reynolds, PsyD, Master Certified Coach, is president of Covisioning, a leadership training and coaching firm. She holds a doctoral degree in organizational psychology and master's degrees in education and communications. She is a former International Coaching Federation global president and has been hired by organizations to teach coaching skills across Southern Europe, Africa, Asia-Pacific, Russia, China, and North America. She is the author of five books, including Outsmart Your Brain, Wander Woman, and The Discomfort Zone.

Product details

Publisher : Berrett-Koehler Publishers; Illustrated edition (June 2, 2020)
Language : English
Paperback : 192 pages
ISBN-10 : 1523087838
ISBN-13 : 978-1523087839
Item Weight : 11.2 ounces
Dimensions : 6.06 x 0.57 x 9 inches

Best Sellers Rank: #43,715 in Books (See Top 100 in Books)
- #64 in Business Mentoring & Coaching (Books)
- #67 in Leadership Training
- #115 in Medical Counseling

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214 ratings

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Barbara Dee

Useful for coaching myself, not just others

Reviewed in the United States on June 8, 2020

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I expected a great book from such a veteran coach, and was a little surprised to find so much new and thought-provoking material--this is not a book full of reorganized coaching practices we've read about for years. While the methods explained are highly effective for coaching clients, I think the book has much wider applications. I am getting a copy for my newly married daughter as it has tools she'll appreciate as she builds her family. I also found that I can use this process with myself. After reading half the book, I discovered a limiting belief I had held for decades and I know that this book inspired my new awareness. And I guess it inspired courage, too, because I conquered it. I recommend this book whether you are a coach or not.

10 people found this helpful

Helpful

Eileen McDargh

A Must-Have Book in Any Leader's Toolbox

Reviewed in the United States on June 6, 2020

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Dr. Marcia Reynolds has distilled over 20-years of coaching into the most applicable guide for connecting in powerful ways with employees, colleagues, and communities. Reflective Inquiry , like a mirror, allows for individuals to see for themselves what behaviors, goals, and insights are positive or what can hold them back. This is not about a back-forth conversational transaction but rather a deeper transformation. You don't have to be a certified coach to reap amazing benefits from her insights and guidance.

2 people found this helpful

Helpful

Wendy Axelrod, Executive Coach, Mentor, Author

A True Breakthrough In Coaching

Reviewed in the United States on June 10, 2020

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Reynolds encourages us to go deep, in order to elevate our coaching skills. She has provided us the key components of crucial coaching practices that have not been explored in such depth previously—a true breakthrough for the field of coaching. Given her 25 years of coaching and developing coaches, she has made these coaching steps actionable with clarifying descriptions and true-life examples. Every segment is packed with nuggets of wisdom and insight to help build skills in reflective inquiry.

With decades of both coaching and mentoring in corporate settings, I appreciate her focus that masterful coaches are as always learning and improving. She supports us to overcome some natural tendencies such as not wanting the client to be in discomfort, or adding our own meaning to what they have expressed. She encourages us to believe in our client’s own resourcefulness and potential. The coach’s role is to thoughtfully help open their perspectives in order to clear obstacles and see their own best path forward. This is a wonderful guide for taking coaching skills to the next level; I am most grateful to Reynolds for writing it.

One person found this helpful

Helpful

Diane A Testa, MA

Transformational Coaching vs. Transactional Coaching

Reviewed in the United States on August 24, 2020

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This book has made a significant difference in my coaching practice! I feel like I’ve walked through a threshold of light and understanding.

The guidelines for success are beautifully articulated while allowing for the natural rhythm and flow of coaching. With every chapter I read, I began applying Marcia Reynolds' techniques in my coaching sessions and found it transformative for me and my clients. There is no turning back!

The author is focused on helping people see problems and possibilities in new ways vs. sorting through options and consequences with them. She is skilled at using metaphors to help readers fully embrace and understand the concepts she teaches. If you want people to feel heard, seen and valued, she clearly walks you through an effective step by step process.

Thank you for writing this book and sharing your skills with the world!

One person found this helpful

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Susan Schmidt

Excellent coaching is priceless!

Reviewed in the United States on September 16, 2020

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I have tried coaching and felt that I did get something out of it, but I never continued with it. Dr Reynolds has an approach that sounds like something I could go the distance with. Her "questions seek answers; inquiry provokes insights" is changing the traditional line of coaching in an attempt to unwrap the critical thinking that is so necessary to break the rehearsed responses you get with question-answer responses. I like this author and will be using Coach the Person as a an important resource book in my library.

One person found this helpful

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Jennifer B. Kahnweiler, Ph.D.

Destined to be a classic in the field

Reviewed in the United States on June 10, 2020

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This terrific book, written by a pioneer in the field of coaching and coach training is a powerful guide for coaches, leaders, and anyone who wants to help people grow. Marcia Reynold’s experience in the field makes her well suited to take us on this journey. She does a beautiful job of challenging traditional coaching assumptions and offering pointed case studies to bring points home. It is destined to be a classic.

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Deacon Larry Hiner, PsyD

Manager as coach field guide

Reviewed in the United States on July 21, 2020

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We’ve been talking about manager-as-coach for several years, and most organizations either ignored the leadership investment into making it happen, or committed to the idea without a definitive plan. Dr. Reynolds bridges this latter gap by providing specific recommendations on how to ‘coach the person, not the problem.’ Now let’s hope the path is clear for the commitment!

Helpful

Amazon Customer

Excellent Book. I highly recommend it.

Reviewed in the United States on July 31, 2020

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The best book I have found on coaching. Unlike most books on coaching that list tools and techniques, this book talks teaches how to connect and communicate with your clients or staff in a way that encourages and supports their growth and development. I highly recommend it.

Helpful

Top reviews from other countries

Susie Briscoe

#ReflectiveInquiry can help the global #coaching community #create more #growth and #progress!

Reviewed in the United Kingdom on September 16, 2020

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As a coach and mentor, I found Dr Reynold's book a very comprehensive guide to coaching at all levels, and is useful to refresh as well as learn new techniques. I would recommend to have this book in your tool kit for ongoing professional development

Authentic coaching comes from reflective inquiry, not learning ‘magic’ questions.

Reviewed in the United Kingdom on June 29, 2020

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I really love Marcia Reynold’s new book. It has struck such a deep and resonant chord for my own coaching practice, especially the client-coach relationship and context of reflective inquiry over seductive killer questions; something that corresponds with essence of Motivational Interviewing, for me anyway.

Many coaches and, more importantly, their clients are going to benefit from this.

Mark Chappell

Clearly written and full of insight.

Reviewed in the United Kingdom on January 4, 2021

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I really found this book useful and informative. It’s written with clarity and with insights you can easily take forward into your coaching practice.

I would highly recommend this book to anyone who is either a formal coach or uses coaching in their live in some capacity.

Elisa Campanaro

Look outside your box

Reviewed in the United Kingdom on September 20, 2020

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If you are looking for new ways to make your coaching top notch you will appreciate this book.

Susana Tuya Sarmiento

Useful guides for coaches

Reviewed in Australia on September 14, 2020

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Dr. Reynolds' new bestseller is a highly comprehensive guide for coaches of all fields to develop new, more effective techniques to elevate their impact. Her book helps you, as a coach, improve both your skills and your mindset to get quicker, more meaningful results. She provides vital notes on what is reflective inquiry and how you can utilize this method to help more people.

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