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Poor volume issue with Cobra CXR925 purchase.
on June 28, 2011
I recently bought a pair of these Cobra MicroTalk CXR925 two-way radios to use as 'test' replacement radios for our 6.5 acre, 4 building mini-campus (mostly we purchased based on various strong customer reviews and the longer charge life of lithium batteries, which we need for a full 8 Hr workday's usage.) Five years ago, we purchased several pairs of earlier Cobra MicroTalk LI 6000 WX two-way radios, which were perfect for our facilities; they are durable, and perform wonderfully for our day-to-day staff operations purposes. Unfortunately, a couple of them have begun to fail due to almost 5 years of hard, daily usage and normal wear and tear ... but they were a great investment during their working lives and some are still working like champs. Disappointingly, our 2 newer and more expensive 'test' Cobra MicroTalk CXR925 replacements have proven to be an unsuccessful replacement of our older Cobra LI 6000 WX models. The only problem (but a major one) is that at the highest volume setting of '8' on these CXR925s, these 2 new radios are barely audible and my maintenance and janitorial employees have complained that they often have to place the units right up to their ears to clearly hear transmissions. We now only use these 2 newer CXR925 units with office personnel and with earpieces. Wish Cobra still made the LI 6000 WX model.
IMPORTANT REVIEW NOTE / CUSTOMER FOLLOW-UP FOR THE ABOVE REVIEW: This is a follow-up to the above review by the myself, the author. I sent the above mentioned 2 radios back to Cobra's factory repair services per instructions from their repair department shortly after writing this review. Within a couple of weeks, my 2 radios (the same ones I sent back) were returned to me and the previous volume issue with both units was completely corrected. Both units are now working perfectly and at volume levels that are more than acceptable. Great customer support!
THANKS COBRA for standing behind your product and repairing these radios to my satisfaction!