Top critical review
6 people found this helpful
awful customer service-No factory warranty support
on April 23, 2013
I bought this unit and the display showed lines after 5 weeks of use. I returned the unit to be repaired at Colby's Repair Center. Their Customer Service will simply tell you that it takes at least 8 weeks for any repairs. This is up from 4-6 weeks originally. They will simply not make any effort to find out any further information. Good luck if you buy this!
10-12-2013 Update: They finally replaced the unit in May. On July, the replacement unit broke with a defective Power Jack. This time they did not answer their support number. I sent them emails to both their Customer Service and Tech Support emails and they were not answered. I filed a complaint with the NY BBB and they never answered the BBB's complaint. If you want to buy a product with factory support, stay away from Coby products.