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Command Center Handbook: Proactive IT Monitoring: Protecting Business Value Through Operational Excellence Paperback – January 16, 2014
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"Really gets to the heart of what IT is all about."
--Paula Klein, Smart Enterprise Exchange editor
About the Author
Abdul A Jaludi, Co-Founder, President & Chief Executive Officer of TAG-MC, is an expert in data center operations, incident management and command centers.
Jaludi has 28 years of experience with data center operations and command centers. His contributions include helping establish one of the most efficient mainframe banking environments in the world. His accomplishments include department, function, process, and tool innovation and optimization. His work includes full reviews of monitoring, overnight batch processing, alert notification, change, incident and problem management for the purpose of improving service to the customer and reducing IT costs.
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Top customer reviews
(1) identify all manual tasks
(2) identify failures by type
(3) use database space management package
(4) implement automated failure recovery
(5) identify all stops
(6) implement self-service desk
(7) replace manual check-off list by automated real-time monitoring.
What metrics should a good monitoring system collect? On pages 99-101 the author provides a list of suggestions. Chapter 9 concentrates on Alerts and how to reduce them. Chapter 10 contains case studies. Case studies 1,5,6 talk about a poorly managed command centers and improvements. Case studies 2,3,4 discuss various aspects of merging several command centers.
Is your business ready to handle a natural disaster? What tasks need to be automated? What contingency plans need to be in place? How to organize your command center for efficient operation? How to reduce a back log of problems? Proactive IT Monitoring provides a guide to address these issues.
This book is written by Mr. Jaludi who has 28 years of experience with the command centers in the financial service industry. His real world experience really comes through on every page. This books is specific and detailed. If your goal is to improve or create a command center in your company this book will make your job easier.
Ali Julia review
[I was provided a review copy of this book]
Table of contents
The Operations Center (Command Center)
Chapter One: What is an Operations Command and Control Center?
Chapter Two: Composition of the Command Center
Chapter Three: Organizational Structure
Chapter Four: Command Center Design
Chapter Five: Command Center Interactions
Chapter Six: Automation
Chapter Seven: Process Improvement
Chapter Eight: Metrics (Statistics) (KPI)
Chapter Nine: Alert Management
Chapter Ten: Case Studies
About the Author