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Communicating at Work: Principles and Practices for Business and the Professions 10th Edition

4.3 out of 5 stars 49 customer reviews
ISBN-13: 978-0073385174
ISBN-10: 0073385174
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Editorial Reviews

About the Author

Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.

Jeanne Marquardt Elmhorst has been involved in communication studies for over 15 years. She received her master's degree from the University of Wisconsin-Stevens Point, then traveled and taught in Asia for three years, sparking her interest in intercultural communication. She has taught at the University of Albuquerque and the University of New Mexico. She is currently an instructor at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline: business and professional, organizational, listening, gender, intercultural, and interpersonal. Jeanne also provides training for business and government clients.
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Product Details

  • Paperback: 544 pages
  • Publisher: McGraw-Hill Humanities/Social Sciences/Languages; 10 edition (September 18, 2009)
  • Language: English
  • ISBN-10: 0073385174
  • ISBN-13: 978-0073385174
  • Product Dimensions: 8 x 0.8 x 10 inches
  • Shipping Weight: 1.6 pounds
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (49 customer reviews)
  • Amazon Best Sellers Rank: #287,012 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

By Edwin C. Pauzer VINE VOICE on September 14, 2010
Format: Paperback
The two coeds who have already reviewed this book are not aware of what printed gold they possess, judging by their reviews. This book is one they should carry with them throughout their working lives. Their biggest career mistake might be selling it back to the bookstore.

If they were here I would tell them how perfectly unproductive and boring it has been to have sat through hundreds of hours of boring presentations, training, and absolutely worthless, time-consuming meetings. The only bright side to such agony is that they have provided me with income, training people how to correct these limitations.

This book, editions 2 and 3 were the core of my experience learning communication skills. My first purchase was in 1983 or 4. (The 2nd edition was stolen). The book is divided into four parts: 1) Basics of Business and Professional Communication, 2) Personal Skills, 3) Working in Groups, 4) Making Effective Presentations. These parts covered many neglected skills such interviewing skills, from which I learned to teach interviewer skills and perhaps the most important of all, listening skills. The book also covers problem solving, conflict management, negotiation, and other essential skill-building topics. The last four chapters on presentation skills were the start point for my thesis. I can only imagine how much better the 10th edition is!

I highly recommend that you purchase this if you feel you are not effective at making presentations, running meetings, listening, or interviewing. I highly recommend this book if you feel you are effective at making presentations, running meetings, listening or interviewing. Many employees confided to me how badly their boss needed the training, while their boss told me that his employees needed the training!
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This book is not bad. While there is nothing very exciting to me in a book like this, it does have some interesting information regarding interpersonal relationships, race relations, human behavioral patterns, etc. I gave it four stars because it accomplishes what it set out to do (and I'm feeling generous).
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this was another of those books that i had to get for college class.

i wish i had had this previously, when i was on the command staff. but i did not so i copied the others and that was not so great.

that said, if you want to advance your career, and show yourself as a rising star for any company, you need to learn the skill sets in this text and apply them in every aspect of your business life

there is a story, i think out of either central southwest asia, or west india, where a communications problem caused a near riot. the man in his interview on NPR, said that he caught the problem only in the body language of the man he was speaking with (before the riot). the problem was the native citizen spoke queens english, the man interviewed spoke american english...the words did not mean the same thing and the culture influenced the queens english greatly. i remember him saying that his public speaking alerted him to the problem, as he was a motivational speaker.

this book deals with all that stuff, as well and presenting yourself as a public speaker/teacher in domestic and foreign audiences

i would recommend this book, and do learn the skills there in
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My husband got this for school and it is an okay text book. We bought it used and were floored at what the original price was! There's no way we'd pay the original asking price for this book. Go used!
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This rental was the best thing I ever did with Kindle. It was so convenient because I was in a hurry to get the book before class started ,so with the Kindle electronic delivery, It was a breeze. Even though there were way better used prices, I would have to wait for delivery and that would take too long in my particular circumstance. The best invention in the world is Kindle Texbooks and textbook rental
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This was required for one of my college courses. The book was easy to read and understand so I feel like it was worth it.
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This the third electronic version of a textbook that I have encountered that is advertised and sold as a kindle book, that we cannot read on a kindle. Very poor form, amazon. And to the publishers: the more sleight of hand tricks that you continue to use in your desperate attempts at perpetuating your ridiculous pricing models and control of content, at the expense of students, the further you alienate an educated, technically savvy group of consumers. It angers me that amazon presents this title as a kindle title, when in fact, it is still not accessible from either kindle version. Tactics like this only prolong the inevitable knowledge vs control conflict. Additionally, when I purchase a print version, I would expext some sort of credit, exchange, discount, or other link to electronic versions by the publisher, and vice versa.
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I have always thought I act professionally in most matters of my career. I picked up this book because a friend recommended it. It is true that you can never stop learning. There is alot of very useful information in this text that can easily be applied to everyday work life.
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