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Communication Toolkit for Introverts Paperback – December 1, 2014
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About the Author
Patricia Weber is one of the first people since 2006 to lead the way in support of introverts, as "America's #1 Coach For Introverts (and extroverts reluctant to sell)", and is an introvert herself. Working with individuals, groups, and on the speakers' platform, she supports introverts to experience more personal energy, more vitality, and in the end, more success. Since 1990, Patricia's coaching has transformed the lives of introverts who typically sell reluctantly or lead with less than stellar personal power. She has helped them as her clients to become people who are beacons of success for others in their organizations. An award winning, top selling salesperson and sales manager, Patricia has assisted her business clients reach higher sales goals and simultaneously improved organizational leadership. She has taught many people to speak with more confidence, deliver effective presentations, and increase sales by more than 100%.
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The books opens with a discussion that leads to a fuller understanding of what introversion and extroversion are and, in the process, demystifies a number of myths surrounding each. Then, the heart of the book covers listening, participating in business meetings, giving presentations, dealing with conflict, negotiating, and persuasion. Each chapter takes a mature approach involving a clarification of terms involved, an assessment of your current skills, and (as the title suggests) a set of useful tools, tips, and techniques to improve your performance in that area. I appreciate that the author gives a bibliography of research sources to support the suggestions.
Overall, I think the book is well-written and would be useful for introverts who have not mastered these skills, most likely in the first half of their careers. Additionally, I could see that an extroverted manager might benefit from a deepened understanding of introverts whom they manage, and may be able to structure the working "environment" (in the broadest sense of that term) better as a result. The only negative is that I felt there were a number of typos in the text that should have been eliminated during the proofreading process, which is a shame, because it is clear the author is a highly skilled communicator.