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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by [Barlow, Janelle, Møller, Claus]
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong Kindle Edition

4.5 out of 5 stars 44 customer reviews

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Length: 305 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled

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Editorial Reviews

From Scientific American

"This is simply a terrific book, chock-full of thought-provoking concepts and ideas that are just plain smart. I have found few business books to be this useful. I plan to review it regularly to keep me on top of my craft."

Review

"A complaint Is a Gift is itself a gift. This is a jewel of a book about the most important issue in the development of any person or organization-how to respond to feedback from others, especially when it isn't flattering or positive. Follow the authors' eight-step gift formula, and you'll be richly rewarded. ignore it, and you'll pay dearly." -- Jim Kouzes, coauthor of The Leadership Challenge and Credibility

Product details

  • File Size: 2298 KB
  • Print Length: 305 pages
  • Publisher: Berrett-Koehler Publishers; 2 edition (August 18, 2008)
  • Publication Date: July 1, 2008
  • Sold by: Amazon Digital Services LLC
  • Language: English
  • ASIN: B005M0CZV0
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #742,064 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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