List Price: $17.95 Details

Save: $5.54 (31%)

FREE delivery September 13 - 18. Details

Or fastest delivery Monday, September 11. Order within 2 hrs. Details

Select delivery location

Only 1 left in stock - order soon

$$12.41 () Includes selected options. Includes initial monthly payment and selected options. Details

Payment

Secure transaction

Ships from

Online Servant

Sold by

Online Servant

Returns

Eligible for Return, Refund or Replacement within 30 days of receipt

Details

Payment

Secure transaction

We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more

Ships from

Online Servant

Sold by

Online Servant

Returns

Eligible for Return, Refund or Replacement within 30 days of receipt

This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged or materially different returns.

Read full return policy

Get Fast, Free Shipping with Amazon Prime

FREE delivery Thursday, September 14 on orders shipped by Amazon over $25. Order within 13 hrs

Select delivery location

Used: Good | Details

Sold by tLighthouse Books

Fulfilled by Amazon

Access codes and supplements are not guaranteed with used items.

Have one to sell?

Sell on Amazon

Other Sellers on Amazon

Added

Not added

$14.43
FREE Shipping on orders over $25.00 shipped by Amazon.

Sold by: MERGEN GROUP

Added

Not added

$22.61
& FREE Shipping

Sold by: Book's Bar & Beyond

Flip to back Flip to front

Listen Playing... Paused You're listening to a sample of the Audible audio edition.
Learn more

See this image

Follow the Author

Lillian Glass

The Complete Idiot's Guide to Verbal Self-Defense Paperback – July 7, 1999

by Lillian Glass (Author)

4.2 26 ratings

See all formats and editions

Price

New from

Used from

Paperback

"Please retry"

$12.41

$1.97

Paperback
$12.41

25 Used from $1.97 3 New from $12.41

{"desktop_buybox_group_1":[{"displayPrice":"$12.41","priceAmount":12.41,"currencySymbol":"$","integerValue":"12","decimalSeparator":".","fractionalValue":"41","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"gChSnLAMNiXNAfBtTjW8Cjy57n8ddWFrFvy7ZmZ5Zsa09B4p8do0y%2BJlJzjFHiwkyCTVtnX6BbTDddD5M3k4%2BVeS2K7PKKyZ2QH23hVGnzHMavbLnmE7NTVUZZCyNrZC8zfvz%2Fsk0fnkLFGJWgYVVhuobjCpQ0Clq7AQv10vsR6HCNXWjZp%2BkQ%3D%3D","locale":"en-US","buyingOptionType":"NEW","aapiBuyingOptionIndex":0}, {"displayPrice":"$11.72","priceAmount":11.72,"currencySymbol":"$","integerValue":"11","decimalSeparator":".","fractionalValue":"72","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"gChSnLAMNiXNAfBtTjW8Cjy57n8ddWFrpN4HqQEBWNAh%2Fvjj%2BDZFcB1qwjsdYodLnIJztAfF4dZaxjv0tDHypcSfk8NHaXaUaEyiz2qOpsL1vDFSOUCTgBAhocHeKsv61qx9u3vMWS24kYyl6tMXHYMmZw4vAQyIAqGhaDUU%2FaAOliBVU7xpRYUZqFNuK4Oe","locale":"en-US","buyingOptionType":"USED","aapiBuyingOptionIndex":1}]}

Purchase options and add-ons

You're no idiot, of course. You know it's unhealthy to obsess about a waiter's insulting remarks, and you're tired of hearing your "best friend" remind you of your shortcomings. But when it comes to actually confronting the verbal bullies in your life, you feel like your yellow streak has turned into stripes. Don't swallow your pride just yet! The Complete Idiot's Guide to Verbal Self-Defense, by best-selling author Dr. Lillian Glass, shows you how to take control of the situation. In this Complete Idiot's Guide, you get:

Print length

352 pages
Language

English
Publisher

ALPHA
Publication date

July 7, 1999
Dimensions

7.44 x 0.9 x 9.24 inches
ISBN-10

0028627415
ISBN-13

978-0028627410
See all details

Adele Westbrook
568
Paperback
110 offers from $2.00

Editorial Reviews

From the Back Cover

You're no idiot, of course. You know it's unhealthy to obsess about a waiter's insulting remarks, and you're tired of hearing your "best friend" remind you of your shortcomings. But when it comes to actually confronting the verbal bullies in your life, you feel like your yellow streak has turned into stripes. Don't swallow your pride just yet! The Complete Idiot's Guide to Verbal Self-Defense, by best-selling author Dr. Lillian Glass, shows you how to take control of the situation. In this Complete Idiot's Guide, you get:

Product details

Publisher ‏ : ‎ ALPHA; First Edition (July 7, 1999)
Language ‏ : ‎ English
Paperback ‏ : ‎ 352 pages
ISBN-10 ‏ : ‎ 0028627415
ISBN-13 ‏ : ‎ 978-0028627410
Item Weight ‏ : ‎ 1.36 pounds
Dimensions ‏ : ‎ 7.44 x 0.9 x 9.24 inches

Best Sellers Rank: #438,336 in Books (See Top 100 in Books)
- #21,837 in Social Sciences (Books)
- #36,602 in Reference (Books)
- #43,304 in Self-Help (Books)

Customer Reviews:
4.2 26 ratings

Brief content visible, double tap to read full content.

Full content visible, double tap to read brief content.

Videos

Help others learn more about this product by uploading a video!

Upload your video

Important information

To report an issue with this product, click here.

About the author

Follow authors to get new release updates, plus improved recommendations.

Lillian Glass

Brief content visible, double tap to read full content.

Full content visible, double tap to read brief content.

Dr. Lillian Glass, a respected body language expert, has appeared on Entertainment Tonight, 20/20, Good Morning America, Dr. Phil, Today, Dancing With the Stars, Millionaire Matchmaker, HLN, CNN, Fox News, MSNBC, CNBC, and The Daily Show with John Stewart, and has lectured on body language and deception to law enforcement agencies, including the FBI.

She is also a jury consultant, expert witness in behavioral analysis, and a mediator for dispute resolution. She is the author of more than a dozen books, including the best-seller, Toxic People. Dr. Glass’s Body Language Blog, services, and products can be found at www.drlillianglass.com.

Customer reviews

4.2 out of 5

26 global ratings

5 star
4 star
3 star
2 star
1 star

How customer reviews and ratings work

Sort reviews by

Top reviews from the United States

There was a problem filtering reviews right now. Please try again later.

Cassy

Verbal Self-Defense by Lillian Glass

Reviewed in the United States on September 16, 2013

Verified Purchase

Not one bad word to say. The whole experience purchasing this book was great. The book is absolutely fantastic. One of the best I have ever encountered on this subject. If you need help in this,area get this book. She even teaches you how to verbally respond to verbal abusers. This book is unbelievable. Thank you so much. .

One person found this helpful

Helpful

Jay Young

Mixed Feelings

Reviewed in the United States on February 29, 2004

As a resource of information about Verbal Abuse- what it is, identifying it, the detrimental affects it has on people, this is an excellent resource. I particularly appreciated Dr. Glass's listing of the physical, not just psychological, consequences of abuse. I also thought that the information on the various types was excellent. One thing I learned, which I had suspected, was that put-downs followed by "just kidding" are a form of manipulation.
That being said, I feel that the methods of dealing with verbal abuse and responding to it are lacking. There is very little in the way of assertiveness or active listening, essential skills in countering verbal abuse. I would recommend "Who's Listening Anyway" by John Lovitt as an excellent resource on listening, and "Asserting Yourself" by Bower and Bower for information on assertiveness.
To sum up, if you are looking for information about verbal abuse, this is a worthwhile read. If you are looking for effective ways to deal with it, go elsewhere.

35 people found this helpful

Helpful

Katherine K. Kramer

Five Stars

Reviewed in the United States on May 12, 2017

Verified Purchase

Awesome book. Take the time to read it and follow some of the tips.

Reviewed in the United States on August 9, 2014

AI have red the book and I am qquite enthused with its material . recomended

Reviewed in the United States on April 13, 2015

exactly how descibed

Reviewed in the United States on May 23, 2022

Verified Purchase

Many products are great for the value but some aren’t.

Helpful

Luke Jean-Louis

THIS BOOK SHOULD BE EVERYONE'S NEW BIBLE!

Reviewed in the United States on August 19, 2001

This book teaches you how to get the physical and verbal advantage over your verbal opponent. Those techniques will help you to increase your self-confidence. YOUR SELF-CONFIDENCE WILL BE AS HIGH AS THE HIMALAYAS. The book is truly gold and it can assist anyone and everyone. The communication skills that you also pick up from this book is fantastic.
There is a chapter in this book devoted to body language and this chapter alone is worth twice the price of the book (seriously).
You will learn the "THE SECRET TO HAVING A GOOD CONVERSATION WITH ANYONE" and "THE FOUR STEPS TO BEING A VERBAL BLACK BELT." These techniques are very GOOD. You will also learn how men and women communicate differently, how to overcome speech impediments, how to identify when someone is abusing you and not just "kidding around," how constant verbal abuse can KILL you (so you have to do something about it), and why verbal abusers lash out (the reasons why will shock you).
Most important of all, you will learn so many strategies and have many weapons up your sleeves (using verbal zingers to zap your opponent back for example) when it comes to dealing with toxic verbal abusers and you will know how to allow insults to roll off your shoulder.
The book is EXCELLENT because it is a product of the wonderful author's life's work in the field of psychology.
This is a a book everyone, I mean everyone
MUST GET!

24 people found this helpful

Helpful

Tymber Dalton

Fantastic book!

Reviewed in the United States on January 6, 2007

This book ought to be required reading for all kids old enough to read it, and then they should have to memorize it before being allowed to graduate high school!

That said, this book is a fantastic text that belongs on everyone's shelves. It teaches you how to handle yourself in difficult situations, especially if someone else's behavior isn't just annoying, it's abusive. I wish I'd had this book years ago! No, it's not an all-inclusive or detailed book in every area, as some reviewers noted. However, if you're looking for a starting point, this is a fantastic one and you can research further from here once you devour her book.

6 people found this helpful

Helpful

Melissa Davis

Awesome read!

Reviewed in the United States on March 5, 2009

I love this book/ manual for living. Dr. Glass is the best at presentation of information in a way that is easy to learn and apply!

2 people found this helpful

Helpful

Julie Ann Wambach, Ph.D.

A Good Companion

Reviewed in the United States on December 20, 2008

Glass offers a thorough account of communication techniques by those who would use words and actions to attack another person. She calls these attacks verbal murder because they kill the spirit. I like the metaphor very much, and she gives detailed instructions on how to physically demonstrate more assuredness when encountering one who would verbally kill you.

My big complaint with the book is that Glass repeats and repeats and repeats. Two indexes? Chapter previews, then section previews, then paragraph previews. And all those reviews. I believe in "Say what you will say; Say it; Then, tell what you've said." But this book is 4 times as long as it needs o be. That being said, no one can fault Glass's attention to detail.

This would be a useful companion to my book that explains the dynamics of battles between those of different rank within a hierarchy. Add Glass's book to mine and you will be prepared to set up a strategy, devise a plan, and have yourself ready to do battle.
Julie Ann Wambach, author of Battles between Somebodies and Nobodies: Combat Abuse of Rank at Work and at Home

5 people found this helpful

Helpful

C. Moen

Don't pay full price.

Reviewed in the United States on April 12, 2010

I am glad I didn't pay full price for this book. I know the basics; I was looking for more techniques and more indepth information.

2 people found this helpful

Helpful

T. Loo

Good Background Info, But Unrealistic Techniques

Reviewed in the United States on July 19, 2005

Dr. Glass does a beautiful job of outlining the various types of verbal abuse and abusers. I especially liked how she described the traits of different types of verbal abusers out there...such as the control freaks and nosybodies. Unfortunately, this book severely lacks any realistic techniques for deflecting verbal abuse. Dr. Glass is a counceling psychologist and her experience is limited to the comfortable protection of her office. Her tactics for dealing with verbal abuse does not work in the real world because it does not address the issue of resolving conflict or defusing anger--only deflecting abuse. For example, one of her tactics is "give 'em hell and yell" in which she advocates yelling at the abuser and actually using "four letter words." I dare anyone to use this tactic in South Central Los Angeles on a Friday night and see if they survive to tell about it. When I am verbally assaulted, I already know how to yell at the idiot--I really don't need a book or a psychologist to tell me that. What I wanted was a better way of resolving the verbal attack that would focus more on the problem at hand and how it could be resolved without provoking the other side into a fight. Dr. Glass does not include much, if any, information on defusing anger with active listening or reframing techniques and I was disappointed that this book delievered everything about verbal abuse--except practical ways of resolving it.

30 people found this helpful

Helpful

A reader

Author is Poison to the Soul

Reviewed in the United States on July 21, 2010

I had been hoping to gain some insight and useful ways to deal with hostile, verbally or emotionally abusive type people. You know, the kind of stuff you can't necessarily see or explain well (as with physical violence) but it's just as bad. I will not read this book and have it influence my life or relations with others. Her viewpoint is so negative it is just not something you want to poison your thinking or world with. She's got people all pigeon-holed into nasty little packages that are not based on 20 years of experience but rather on a general dislike of people and the human condition. The kind of stuff you might be wanting to get away from and help with in our increasingly negative and hostile society.

Reading through some of this stuff, I am simply appalled at the negative attributes she puts on people for things she obviously doesn't understand. For example, God forbid someone should be shy, uncomfortable, or even talk softly. To her wicked reasoning, these characteristics are hiding the devil, so to speak, and are cause for alarm. And God forbid that a quiet, shy person should become angry, like anyone else, you know, like a 'normal' human being. Just absurd.

She comes from such a negative, heartless place that I hope she is not a practicing psychologist because she is in the wrong field for helping people or helping people to understand themselves or others. This is not a reference based on kindness, love for or generosity towards others or oneself, or spirituality (as with Dr. Wayne Dyer). No, I wasn't expecting all that but did expect some kindness and understanding and a whole lot of knowledge and understanding from a psychologist than that which I have read here -- which is going into the trash for what it is - GARBAGE (not going to sell poisonous toxic materials). I hope this is not representative of how most psychologists (or others) think of people. What a horrible influence on our world.

What a manipulative, hyper-critical, control freak. As she would say -- run for your life. (And you will be very lonely if you follow her unhuman and inhumane philosophies on people.)

9 people found this helpful

Helpful

Buy new: $12.41$12.41 FREE delivery: Sep 13 - 18 Payment Secure transaction Ships from Online Servant Sold by Online Servant Returns Eligible for Return, Refund or Replacement within 30 days of receipt

Buy used: $11.72

Other Sellers on Amazon

Follow the Author

The Complete Idiot's Guide to Verbal Self-Defense Paperback – July 7, 1999

Purchase options and add-ons

Customers who bought this item also bought

Editorial Reviews

From the Back Cover

Product details

Videos

Important information

About the author

Lillian Glass

Customer reviews

Top reviews from the United States

There was a problem filtering reviews right now. Please try again later.

Buy new:

$12.41

FREE delivery: Sep 13 - 18

Payment

Secure transaction

Ships from

Online Servant

Sold by

Online Servant

Returns

Eligible for Return, Refund or Replacement within 30 days of receipt

Buy used:

$11.72