Top critical review
45 people found this helpful
3.0 out of 5 starsWorks but has problems
ByAlan Darlingtonon September 6, 2008
I wanted LoJack for my new Sager NP9262 notebook running Vista Ultimate. It wouldn't install. Customer support sent me a customized installation package, which worked okay.
After installing LoJack, I began to notice mysterious problems. My Sager would sometimes freeze in the BIOS during boot. After a 3 minute delay, it would then proceed and boot normally. Other times Vista would freeze during startup with a blank screen, and I would eventually have to force a power-off and reboot (which usually worked fine).
I had numerous contacts with LoJack's customer support. They did their best to be helpful, but could never determine the cause of my problems. I eventually gave up and returned LoJack. (Amazon accepted the return without any problems, which is why I always try to use them, even when other vendors may have a cheaper price!)
When I asked LoJack's customer support how to uninstall LoJack, they sent me a procedure, which I followed. Unfortunately, this seems to merely have disabled it, rather than uninstalled it. Its files (rpcnet.exe, rpcnet.dll, rpcnetp.exe and rpcnetp.dll) are still on my hard drive, and I still occasionally have these mysterious hangups.
Aside from these problems, LoJack did work as advertised. While it may work just fine for you, I advise caution with this product, as it may modify your BIOS, and it does not seem to be easily removed. I found lots of information on the web, but too late.
