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Concierge Confidential: The Gloves Come Off--and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen Hardcover – February 1, 2011
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There is no doubt that the author clearly appreciates the role he can play in people's lives, visible or invisible, I was disappointed at how much he backed off once he was getting to the heart of a matter.
Concierge Confidential really falls short for me in its attempt to be many things, failing at all except being a light mostly fun read.
It is billed as a tell all and while there are a few quirky and hilarious spill the beans tales it constitutes a fraction of the book.
At other times it tries to impart some interesting general thoughts on customer service, then it tries to offer tips for those wanting to make restaurant bookings.
Some name dropping comes in along with tales of Fazio's career path then that of his company Abigail Michaels.
I'm sure Fazio is capable of writing an interesting book on each of the topics he tried to cover in this book, but sadly this effort is just a grab bag of ideas. It's scary that Fazio actually used a ghost writer in Malice to produce this effort.
is and does was a sufficient enlightenment for me (I'd seen help wanted ads for concierges
and the pay scale seemed poverty-level.)
The hotel he presents is almost like a civilization, culture, capitalism unto itself. And
having read this book, I'm assured that my generosity in tipping has not been wasted . Those
who serve in all those "menial" positions are the infrastructure that make the hotel or inn
what it is.
And reading Fazio is an adventure of entertainment.