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Concierge Confidential: The Gloves Come Off--and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen Hardcover – February 1, 2011

4.2 out of 5 stars 100 customer reviews

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Editorial Reviews

Review

"A hilarious peek at the tricky situations a caretaker at a top New York hotel finds himself in."--Harper's Bazaar
 
"There's a little bit of con in concierge. It's our job."--Michael Fazio in Entertainment Weekly
 
"A juicy, compulsively readable ... tell-all book...How many memoirs manage to be both a quintessential show bizy beach read and a text that should be taught in every business school in the country?"--Connecticut Post

About the Author

MICHAEL FAZIO is a partner in Abigail Michaels Concierge, Manhattan’s premier concierge business, serving almost 20,000 condominiums, hotels and private clients. He has been featured in a wide variety of publications, including The New York Times, The New York Post and Crain’s New York Business, and is a recurring guest on ABC’s The View. He lives in New York City.
 
MICHAEL MALICE is the co-author of Made in America: the Most Dominant Champion in UFC History, a New York Times bestseller, and the subject of Harvey Pekar’s Ego & Hubris. He lives in Brooklyn.
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Product Details

  • Hardcover: 288 pages
  • Publisher: St. Martin's Press; First Edition edition (February 1, 2011)
  • Language: English
  • ISBN-10: 0312643764
  • ISBN-13: 978-0312643768
  • Product Dimensions: 5.8 x 1.2 x 8.6 inches
  • Shipping Weight: 13.6 ounces
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (100 customer reviews)
  • Amazon Best Sellers Rank: #876,695 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Hardcover
This book is a burn of a read. I got a hold of an early copy and found I couldn't put it down. Michael's experiences in Hollywood and New York serving the notorious and wealthy are not only a lesson in good manners but pure voyeuristic fun. Riddled throughout are fascinating tidbits on upping the standard of service you get through common sense wisdom and with an arsenal of "tricks" up your sleeve. Though it's an entertaining narrative it's also a handy reference for anytime you're making a restaurant or hotel reservation, booking a flight, buying tickets, etc. Like Kitchen Confidential meets Devil Wears Prada and in a way Keith Ferrazzi's Never Eat Alone about networking.

Highly recommended.
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Format: Hardcover Verified Purchase
I am sure that Michael Fazio is an excellent concierge and probably a very good businessman, too. However, in this book, he did not share enough gritty stories about 'madmen' or attainable secrets to make the read worthwhile. I knew I was in for it when the introduction ended with the wrong version of the word "to," and there were some typos and syntax problems in the rest of the book.

My larger problem was that I hoped for some really off-the-wall, gossip-style stories, and there were ...two. I didn't get to know the "characters" of Michael or Abby well enough to really care about the success of their business, and I didn't feel like I understood their struggles. So, I can't give this book a good score, because I was unmoved.

If you MUST read this, wait for a paperback, or borrow it from a friend. It is a beach read - at best.
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Format: Hardcover
A disconnected series of anecdotes, mildly entertaining but not very memorable. Does not read as written literature, but as a transcription of speech, including annoying repetitions of "kind of" and "(ha-ha)." Has several glaring typos. It just is not a professional effort.

Overall, the author comes across as a backstabbing toady who, by insulting and mocking his rich clients, is biting the hand that feeds him.
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Format: Paperback Verified Purchase
Hilarious and informative! The author's prose is conversational and compulsively readable. A fun book that grants insight into the behind-the-scenes world of service to others...namely the clueless and demanding privileged hotel-goer. This is a great beach book or on-your-lunch break book. Very engaging, but easy to put down and come back to in short bursts of reading. A lot of fun!
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Format: Kindle Edition Verified Purchase
I admit it, I read this book hoping for juicy details of the famous who stay at expensive New York hotels, or at least some hints as to how to achieve special status, great rooms, lower rates, and special treatment onself. It was really the story of how a concierge manages to get dinner reservations for rich clients at the most popular restaurant-of-the-moment hot spots in New York. Of how he'll do whatever it takes for those special folks, and how he makes sure that we (the readers) know that he knows the in people and how to score.
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Format: Kindle Edition Verified Purchase
Having dealt with true concierges for many years ( think the Penninsula, Hotel Bristol in Paris) this book does not describe a true high end concierge. Given that the description of what Clefs d’Or is and what it takes to get in is wrong (an acquaintance of mine who is under 30 just was accepted) I have to assume that much of the other information and stories are simply not true.
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By JPM on February 6, 2011
Format: Hardcover
I loved this book. It is a surprising and successful mix of useful tips and very funny anecdotes from NYC's most well-connected concierge. Mr. Fazio and Mr. Malice have written a really delightful book, both witty and unexpectedly warm.
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Format: Hardcover Verified Purchase
This is a story about the authors life and I thought it would be more about the Concierge Industry. I wanted to know more about how they do what they do, the "secrets" of being a Concierge which the title says. This is more about the author than the industry.
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