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Concierge Confidential: The Secrets of Serving Champagne Bitches and Caviar Queens Paperback – February 28, 2012
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“A hilarious peek at the tricky situations a caretaker at a top New York hotel finds himself in.” ―Harper's Bazaar
“There's a little bit of con in concierge. It's our job.” ―Michael Fazio in Entertainment Weekly
“A juicy, compulsively readable ... tell-all book...How many memoirs manage to be both a quintessential show bizy beach read and a text that should be taught in every business school in the country?” ―Connecticut Post
About the Author
MICHAEL FAZIO is a partner in Abigail Michaels Concierge, Manhattan's premier concierge business, serving almost 20,000 condominiums, hotels and private clients. He has been featured in a wide variety of publications, including The New York Times, The New York Post and Crain's New York Business, and is a recurring guest on ABC's The View. He lives in New York City.
MICHAEL MALICE is the co-author of Made in America: the Most Dominant Champion in UFC History, a New York Times bestseller, and the subject of Harvey Pekar's Ego & Hubris. He lives in Brooklyn.
Top Customer Reviews
My larger problem was that I hoped for some really off-the-wall, gossip-style stories, and there were ...two. I didn't get to know the "characters" of Michael or Abby well enough to really care about the success of their business, and I didn't feel like I understood their struggles. So, I can't give this book a good score, because I was unmoved.
If you MUST read this, wait for a paperback, or borrow it from a friend. It is a beach read - at best.
Overall, the author comes across as a backstabbing toady who, by insulting and mocking his rich clients, is biting the hand that feeds him.
Most Recent Customer Reviews
Great read. Really interesting stories. Teaches a lot of tricks that even as someone who's not a concierge can use to get stuff in a new city.Published 3 months ago by BConrad1027
I thought it was a fun, relaxing read and found it interesting to see what happens behind the scenes.Published 4 months ago by Amazon Customer
I'm a fan of first person career focused books (flight attendants, sales staff, wait staff, etc.) and found this book to be written in the same, somewhat humorous vein. Read morePublished 10 months ago by Pushing 70
Really enjoyed this book. Always wondered what the Concierge's did.Published 10 months ago by William E Chapman
While funny and engaging, it's difficult for me, as a proofreader and copyeditor, to overlook the typos scattered throughout the text--the first of which appeared as the final word... Read morePublished 13 months ago by Raichael
A quick read, this is an entertaining, sometimes informative look at the concierge industry. In the genre of "service industry expose," this book follows the author's... Read morePublished 14 months ago by W. Frazier