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Confidence In Conflict For Everyday Life: How to Prevent and Manage the Inevitable Confilct in Your Work and Personal Life Paperback – May 10, 2014
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About the Author
Kathy Mangold is an award-winning communicator who is committed to conflict resolution strategies built upon a foundation of dignity and respect, even in the midst of stress. As consultant with the Vistelar Group, Kathy has created educational materials and programming that support Vistelar’s Verbal Defense & Influence methodology, which has been taught mainly in professional settings for 30 years. Her most recent project, an e-book entitled Confidence in Conflict for Everyday Life, illustrates how these concepts can be applied within one’s personal life. For this project Kathy has drawn from her real-life experiences as the editor of a parenting magazine. The Vistelar Group is a global training and speaking organization committed to addressing the spectrum of human conflict. Corporate and civic clients include the U.S. Department of Agriculture, Nissan USA, the Mall of America, and police agencies across the country, including Albuquerque, NM and Kalamazoo, MI.
Top customer reviews
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The rest of the book shares the conflict-management tactics that have been taught to and used by professionals (e.g., police officers, health care workers, corporations, small businesses) for over three decades and explains how to apply them to everyday life.
It's a quick read and, surprisingly, loaded with new ideas. For example, in the chapter on listening, I assumed I'd get the same advice I've heard hundreds of times before - make eye contact, nod, take notes. Instead, the author explains how it’s important to go Beyond Active Listening and presents four tactics for doing so.
Other new ideas included the universal greeting, persuasion sequence and bystander mobilization tactics. I especially liked the chapter on how to treat people with dignity by showing them respect. Just yesterday, I applied one of the book's conflict-management tactics during a stressful interaction with a colleague that proved to be almost magical in its effectiveness.
Although conflict has been around since the beginning of the human race, it seems that it’s becoming more prevalent. This book fills a huge void by presenting practical advice on how to manage the conflict that will inevitably occur in everyone’s daily lives.
The message and methods are clear and each person can apply them to their own situations in the workplace, home or for random situations. We have! The method works extraordinary well in a personal, training and/or work situation.
My wife Mary read this book also and here are her thoughts "Everyone can gain valuable insight by reading this book. It provides valuable tools on how to treat people in all walks of life. This includes the corporate world, government workers, law enforcement, church members and your personal friends, just to name a few. Examples are given, making it an interesting, easy read. It seems such a simple thing to do but we must be aware at all times how we are coming across to others. Are you an "active" listener? What does your body language portray? So much more".
I highly recommend CONFIDENCE IN CONFLICT for anyone seeking life balance through communication.