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Confidence In Conflict For Healthcare Professionals: Creating an Environment of Care that is Incompatible with Violence Paperback – October 7, 2015
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Top customer reviews
He applies the principles of Verbal Defense & Influence to a healthcare setting, so if you are already familiar with the other books in the Confidence in Conflict series, then the terminology and principles will resonate for you. Lashley is a natural communicator and can break down each scenario into preferred (and safe) response options.
I highly recommend this book to Health Care professionals, but also to Human Resources professionals, and people in Corrections, Law Enforcement, and Education. Any "provider" of safety and security to others would benefit by reading this book.