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Engine Burning - SHOP 247 USA Won't Replace
on January 27, 2017
Product decent but WATCH OUT FOR SHOP 247 USA!!! (Reading through the rest of the reviews it looks like this is a common issue)
I started out loving this treadmill. I easily converted it for use into a standing treadmill desk, price was great and it worked almost daily for more than three years. The motor started to burn out and the deck wasn't moving as smoothly as before. After hundred and hundreds of miles walked, it was understandable and I decided to purchase a new one.
Unfortunately, there was a new (and only) vendor selling them now - SHOP 247 USA. The first model they sent me started smoking after two days. The company itself ignored my emails about the issue so Amazon got involved directly after hearing the specific problem. After hearing from Amazon, SHOP 247 USA sheepishly agreed to finally ship a replacement. After a delay, it arrived and began to exhibit the same burning plastic smell (along with a slowing motor) only a few months into use. I contacted SHOP 247 USA again and told them vapors from the replacement unit were making me feel ill. They ignored my emails until I dug their actual phone number out of the internet.
HERE'S THE IMPORTANT PART: SHOP 247 USA told me it didn't matter. They already replaced one unit and company policy forbids any other replacements. Their CSR said he wished he could help - that, of course, I shouldn't continue using a burning motor. But "SHOP 247 USA wasn't going to send me a brand new machine every year." I tried to explain I didn't want a brand new one - just one that didn't make my children feel nauseous.
He said my best move was to go buy another one from them on Amazon. Until this product is available from a company that stands behind what it sells (and considers a burning motor something they should replace), I'd highly recommend you find a similar product elsewhere.
...and make sure to see if a smoking product will be considered replaceable. That's not the case at SHOP 247 USA.