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Conflict Coaching: Conflict Management Strategies and Skills for the Individual unknown Edition

4.7 out of 5 stars 10 customer reviews
ISBN-13: 978-1412950831
ISBN-10: 141295083X
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Editorial Reviews

Review

"In Conflict Coaching, Tricia S. Jones and Ross Brinkert have made a timely contribution to the advancement of the field of conflict analysis and dispute resolution. They simultaneously present a clear vision of the role of a conflict coach as well as a persuasive argument for a new and expanded mind set on who it is we say we are and what it is we say we do. The book makes credible arguments about the need for the conflict coach and then clearly blows open a much needed area of practice that has been unnecessarily restrained by outdated and untestable notions. The authors accomplish this by combining first rate scholarship with an easy to read guide on the practice of conflict coaching to create an evolutionary path within the field. From this book expect to see a flurry of other scholars and practitioners follow their lead in both print and practice."

―Brian Polkinghorn, Ph.D.
Distinguished Professor and Director
Conflict Analysis and Dispute Resolution
Wilson Elkins Professor, University System of Maryland
Executive Director, Center for Conflict Resolution, Salisbury University

(Brian Polkinghorn, Ph.D. 2008-02-24)

"Conflict Coaching is a book that should be in every corporate library and in every chief human resource officer’s desk so others can see it! Moreover, this book should be provided for every young, high-potential corporate manager and be required reading in business school executive education programs." (Frank P. Brennan, JE. 2008-02-24)

"Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools that makes a perfect addition to any Ombudsperson’s library. Not only is this a terrific resource for us LTCOs, but also for Organizational Ombuds and other ADR professionals and practitioners seeking to clarify the whats and hows of empowering those we serve to better respond to the conflicts they face." (Drew Strayer 2008-09-17)

About the Author

Tricia S. Jones (Ph.D., The Ohio State University; M.S., Purdue University; B.S., University of Wiscon­sin-Oshkosh) has been a conflict scholar, practitioner, and consultant for 25 years. She has written, edited, or co-edited 5 books, published more than 50 articles or book chapters, presented more than 100 presentations at national or international conferences, and received more than $2.1 million in grant fund­ing for her research in the area of conflict processes. She is currently editor of Conflict Resolution Quarterly and serves as a guest reviewer for other conflict management journals. Dr. Jones brings con­siderable knowledge of conflict theory and research that can be applied to conflict coaching. In addition, she has been an active conflict management trainer for a variety of Fortune 100 and national non-profit organization for the past 20 years. In recognition of her emphasis of theory and practice integration, she received the Jeffrey Z. Rubin Theory to Practice Award in conflict management from the International As­sociation for Conflict Management in 2005. (She is also a co-author of a forthcoming introductory inter­personal communication textbook to be published by Houghton Mifflin.)



Ross Brinkert (Ph.D. & M.A., Temple University; B.A., Concordia University) is experienced as a coach in wide variety of settings, including Fortune 100 organizations. He has three years of experience co-leading a large campus conflict resolution program (with the first known use of institutionalized conflict coaching in the United States) and has more than 10 years of experience as an organizational develop­ment professional with a specialization in conflict resolution.  Courses he teaches at Penn State Abington include those in public relations/corporate communication, organizational communication, conflict resolu­tion and negotiation, and public speaking.

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Product Details

  • Paperback: 344 pages
  • Publisher: SAGE Publications, Inc; unknown edition (December 17, 2007)
  • Language: English
  • ISBN-10: 141295083X
  • ISBN-13: 978-1412950831
  • Product Dimensions: 9 x 6.4 x 0.5 inches
  • Shipping Weight: 15.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Best Sellers Rank: #234,526 in Books (See Top 100 in Books)

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Customer Reviews

Top Customer Reviews

Format: Paperback
Jones and Brinkert have written an excellent book. It's well-organized and presents a very clear application of the narrative approach to conflict coaching. The CD is a nice resource, as it provides a PowerPoint presentation useful for teaching and learning, as well as coach and client worksheets; however, the client worksheets need some serious editing -- words are missing making some sentences meaningless, and at times the language is so scholarly as to be off-putting to many of the people I would use this with. Moreover, the client worksheets often refer to the client in the third person, which is odd since the worksheets are intended to be for them, not about them. This is definitely worth purchasing for the book alone, but be prepared to make some revisions and corrections if you plan to use the client worksheets.

Basia Solarz
Conflict Transformation Specialist
Halifax NS Canada
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Format: Paperback
This book provides an in-depth explanation of the Comprehensive Conflict Coaching model with a strong foundation built on research and theory from a variety of ADR practitioners, authors and theorists. The great thing about this book is that the text provides practical tools and methods to take your skills and awareness to a deeper level and share them with those we serve. Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools. Not only is this a terrific resource for a Long-Term Care Ombudsman like me, but also for Organizational Ombuds and other ADR professionals and practitioners seeking to clarify the whats and hows of empowering those we serve to more effectively respond to the conflicts they face.

Drew Strayer, Long Term Care Ombudsman
MA, Organizational Leadership and Conflict Transformation
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Format: Paperback Verified Purchase
This is a fantastic book. It explains the process very well and gives a lot of background information on conflict coaching and the different theories. And tons of amazing questions to ask clients. Definitely will look into taking the class.
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Format: Paperback Verified Purchase
Interesting stories about real life experiences of being a mediator between people!!! The C.D. was helpful with classroom instruction and the exams used in class.
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Format: Paperback Verified Purchase
This book was informative and an interesting read. I liked how it gave an example of conflict in the beginning of each chapter.
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