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From Conflict to Conciliation: How to Defuse Difficult Situations

5.0 out of 5 stars 2 customer reviews
ISBN-13: 978-1412979863
ISBN-10: 1412979862
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Editorial Reviews


"A very important and timely book that is well grounded in conflict theory and research. I especially appreciate that the strategies go beyond merely ending the conflict, but also speak to healing and seeking reconciliation. Purkey, Schmidt, and Novak have produced another winner to help educators create inviting and joyful schools." (Sally Butzin, President, Institute for School Innovation 2009-08-28)

"From the classroom to the boardroom, it’s inevitable for conflicts to happen. This book will introduce you to the six Cs, a logical process to tame those disagreements. The liberally sprinkled real-life anecdotes will keep you reading, and better yet, learning.”

(Alexis Ludewig, Adjunct Instructor 2009-08-12)

“This book is a valuable, useful resource for all educators and administrators and is a significant contribution to the topic of conflict resolution. It provides a step-by-step process that begins not with action but with internal feelings and the confronter’s response to a concern or conflict and concludes with addressing the healing of the internal emotional needs of both the confronter and those being confronted.” (Diane Smith, Counselor 2009-08-12)

"In the democratic approach to conflict resolution presented in this book, the goal is to resolve the conflict in a way that builds relationships. The Six-C approach provides a framework within which people can work together to attack the problem, not each other. By ending each conflict with conciliation, the people who use this approach in schools, hospitals, homes, and businesses will be able to do much more than resolve conflict―they can build each other up so future conflicts will be easier to resolve." (Bob Bowen, Chief Executive Officer 2009-08-12)

"Effective problem-solving skills are essential in the home, school, community, and in business and industry. The Six-C Process provides sequential steps and practical procedures to cultivate respect and solve problems." (Dallas J. Blankenship, Senior Consultant 2009-08-12)

“When your office door bursts open with an angry parent, teacher, or child, combat has already commenced and it is too late to regret your decision to not purchase this book beforehand.” (Billy Tate, Principal 2009-08-12)

"The 6 Cs provide strategies to support us to move from conflict to conciliation in a most effective and economical manner. They also open up a new way of thinking to turn potential conflicts into possible means for mutual growth through this meaningful and inviting process." (Peter Kai-Hung Wong, Chief Curriculum Development Officer 2009-10-21)

"I highly recommend this book to anyone who works with today's youth. It will decrease teasing and bullying issues. I have used the six Cs for several years at my school and it works!" (Tom Carr, Elementary School Counselor 2009-08-12)

"A practical guide to help educators and others who deal with the public determine how to choose your battles and deal with them at the least aggressive level using a logical and respectful process." (James A. Ratledge, School Improvement Consultant 2009-08-12)

"An ethically sensitive and compelling perspective on dealing with inevitable life conflicts in ways that are positive, beneficial, and self- and others-enhancing." (Betty L. Siegel, President Emeritus 2009-08-12)

"This book contains a wealth of strategies to use on a daily basis for interacting effectively with others. Educators will enjoy teaching these valuable life skills to their students and seeing the positive results." (Jenny Edwards, Faculty, Fielding Graduate University 2009-08-12)

“Every teacher should study the Six-C Process. The authors provide a positive, constructive, and hands-on approach to dealing with challenging situations. What a great process for educators to use!” (David A. Chapman, Superintendent 2009-08-18)

"A truly brilliant guide to help the reader assess the inevitable conflicts of daily life! Through a step-by-step process, the authors share pointed questions that can prevent conflicts of life and work from becoming overwhelming. Readers will find this useful for building personal relationships as well as professional ones." (Sue Bowen, Retired Assistant Superintendent 2009-08-18)

“The 6-C process adds a unique dimension to conflict resolution. My experience with the 6 Cs integrated in the Grow With Guidance System produced powerful and empowering results. Thank you for this dynamic book!” (Tommie R. Radd, Counselor 2009-09-21)

"The authors recommend useful strategies for improving the human condition using the least amount of energy and time. This is a good read for employees and managers who work with the diverse individuals in today's fast-paced and competitive workplace." (Belquis Majboor 2011-10-12)

From the Back Cover

Don't let conflict get in the way of meaningful collaboration.
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Product Details

  • Age Range: 8 and up
  • Paperback: 184 pages
  • Publisher: Corwin (February 3, 2010)
  • Language: English
  • ISBN-10: 1412979862
  • ISBN-13: 978-1412979863
  • Product Dimensions: 6 x 0.5 x 8.9 inches
  • Shipping Weight: 8 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Best Sellers Rank: #1,902,931 in Books (See Top 100 in Books)

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Top Customer Reviews

Format: Paperback
William W. Purkey, John J. Schmidt and John M. Novak's FROM CONFLICT TO CONCILIATION: HOW TO DEFUSE DIFFICULT SITUATIONS is based on research and helps readers identify six steps for addressing actionable concerns, from basic identification to taking logical action and restoring relationships. The focus isn't just on conflict resolution: it's on preserving underlying relationships.
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Format: Kindle Edition Verified Purchase
Having read four of Dr. Schmidt's books and with all of them; just a few pages are worth the price of the whole book. This author inspires me.
John Radford, Counselor
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