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The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal with Difficult Workplace Situations Paperback – September 18, 2017
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"Barbara and Cornelia take the fear out of managing conflict and difficult conversations. this is a wonderful toolbox of practical phrases, insights, and applications that will guide you through any conflict. as a mediator, I would love this to be required reading for all my clients. This book is a much-needed companion for anyone who manages conflict."
--Adam Bowman, MA. PHR
"Constructive handling of inevitable workplace conflict is an indispensable part of a manger's toolbox and employing the right words is paramount. The Conflict Resolution Phrase Book will promote habits of possible and engaging strategies to difficult conversions which is greatly to be preferred to distributive manager impulses of avoidance or animosity."
--Rev. Jon Smoot, executive director, Habitat for Humanity of Northern Virginia
"The Conflict Resolution Phrase Book is a natural complement to The Essential Workplace Conflict Handbook because it helps us to focus on one of the most important aspect of conflict management….how to effectively use language. We can sometimes get sloppy with our communication during stressful situations and this will only exacerbate the conflict. Cornelia and Barbara provide a ready resource on how to talk differently to get different results when managing conflict. It is a must have for the manager or HR professional who know that WORDS matter in today's workplace!"
--Marsha Hughes-Rease, MSOD, PCC, CAPT/NC/USN/Ret., Quo Vadis Coaching and Consulting, LLC
"Hold your tongue, count to ten, be the bigger person are all band-aids when it comes to resolving conflict. The Conflict Resolution Phrase Book is a comprehensive guide to handling conflict in the vest way for short -term and long-term effectiveness. It starts with the inception of the problem, all the nuances leading up to the crisis and how to turn conflict into a positive experience for all. If you truly want to maximize your effectiveness as a leader, this book is essential for your library."
--Marna Hayden, Chief Game Officer, Hayden Resources, Inc.
About the Author
Barbara Mitchell is an author, speaker, and human resources consultant. She is the coauthor of The Essential Workplace Conflict Handbook and The Essential HR Handbook. Most of her HR career was spent with Marriott International. Barbara is now managing partner of The Mitchell Group where she works with a variety of clients to help them successfully hire, develop, engage, and retain the best talent available. She is a docent at the Smithsonian American Art Museum.