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Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns Paperback – February 7, 2012
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About the Author
Dr. Ben Benjamin is a communications consultant, business coach, and writer. He holds a doctorate in education and is an accomplished teacher trainer; he has trained instructors who have offered his courses throughout the United States and in Europe. Dr. Benjamin is author of hundreds of articles, as well as several books.
Amy Yeager is a certified Senior SAVI Trainer. She has designed and led SAVI trainings for multinational corporations, schools, healthcare organizations, and other nonprofit institutions. In addition to her in-person training, she conducts Web-based phone seminars for ongoing skill development. She is a certified practitioner of the Alexander Technique and Self Regulation Therapy.
Anita Simon is co-developer with Yvonne Agazarian of SAVI®, the System for Analyzing Verbal Interaction. Dr. Simon teaches SAVI® regularly at a variety of professional conferences and at smaller meetings in the fields of psychotherapy, human resources, and education.
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The difference between the SAVI model of communication introduced in this book and other cognitive and behavioral approaches that I have been exposed to (and all have been useful in my life) is that this model actually provides a structure in which to improve the quality of communication and interaction amongst individuals. It offers guidelines that identify exactly when, how and why the intended goal of a conversation got lost, and steps to steer you back in the right direction. SAVI focuses on observable behavior, not on any imagination of the meaning of the dialogue's content or the person speaking.
That is very useful in my line of work. I instruct student and licensed bodyworkers in therapeutic communication skills. Bodyworkers are trained to observe cues from clients; SAVI is a verbal extension of that expertise. Based strictly on observation, conversation is analyzed for its verbal and tonal behavior and not a therapist's perception of the meaning of the words. That makes the training offered in this book an ideal tool for bodyworkers.
I also appreciate that the authors use no marketing ploys in offering their expertise. Their advice is simple and realistic - it takes practice to change unproductive verbal behaviors and thought patterns. That said, they generously provide the means by which the reader can develop the skills to more productively engage in dialogues in a variety of situations (work, personal and family.)
To me, Conversation Transformation is much more than just a book. It's more like one component of a well-thought-out, full-fledged training program in how to recognize and overcome destructive verbal communication behaviors. For the low price of this book, readers are also given access to a leading-edge educational model that includes hard material (the book), web-based classes and testing, and live classroom practice and supervision. Terrific value.
The only restraining force for me is that the SAVI grid (page 212) is presented in black and white. I would prefer that the publisher had printed it in color.