- Series: The Middle Range Series
- Hardcover: 272 pages
- Publisher: Columbia University Press (September 6, 2016)
- Language: English
- ISBN-10: 0231178980
- ISBN-13: 978-0231178983
- Product Dimensions: 6 x 1.2 x 10 inches
- Shipping Weight: 1 pounds (View shipping rates and policies)
- Average Customer Review: 2 customer reviews
- Amazon Best Sellers Rank: #769,324 in Books (See Top 100 in Books)
Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your mobile phone number.
Other Sellers on Amazon
+ $3.90 shipping
+ Free Shipping
The Conversational Firm: Rethinking Bureaucracy in the Age of Social Media (The Middle Range Series) Hardcover – September 6, 2016
An Amazon Book with Buzz: "Ghosted"
Seven perfect days. Then he disappeared. A love story with a secret at its heart. Learn more
Frequently bought together
Customers who bought this item also bought
Will twenty-first-century social media technologies finally liberate organizations from stifling bureaucratic hierarchies? After spending ten months closely observing a software firm, Catherine J. Turco, one of sociology's brightest young stars, surprises with fascinating and nuanced answers. Brimming with vivid examples, The Conversational Firm will not only shape scholarly debate but also engage general readers interested in corporate life. (Viviana A. Zelizer, author of Economic Lives)
The Conversational Firm opens a new chapter in the study of workplace democracy by analyzing how social media enable a new balance between workers' autonomy and productivity in high-tech corporate settings. With a particularly keen ethnographic eye, the author reveals a brave new world in which some of the bars of the bureaucratic iron cage are pried open while others remain in place for the pursuit of corporate goals. While millennials gain a more personalized and empowering work environment in the bargain, business leaders gain fuller access to their inner thoughts and creativity. This book will have a lasting impact on the study of corporate cultures and new organizational forms. (Michèle Lamont, author of The Dignity of Working Men)
With The Conversational Firm, Turco uses the role of social media to challenge our fundamental assumptions about how modern organizations function. In this masterful work, she uncovers a new way of organizing where openness and hierarchy complement, rather than contradict one another. I'm putting this book next to my copies of Weber, Barnard, and Chandler. (Damon Phillips, Columbia Business School)
In The Conversational Firm, Turco argues that organizations can transcend bureaucracy, but still they are held in check by certain workplace demands for reproduction and stability. These checks seem to prevent the organization from becoming complete anarchy. Yet perhaps just as important, The Conversational Firm is a rich and delightful organizational ethnography of how work is being transformed in the era of social media. (Brayden King, Kellogg School of Management at Northwestern University)
With a book that is as readable as it is wise, Turco makes a powerful case for the depth of insight that can only come from the best ethnographies―and is unavailable from the 'big data' analyses currently in vogue. Practitioners and scholars alike will come away with their understanding of firm hierarchy, culture, and communication transformed and enriched. (Ezra Zuckerman Sivan, MIT Sloan School of Management)
[A] well-written, insightful ethnographic study. (Theodore Kinni Strategy + Business)
The Conversational Firm is about how traditional bureaucracy can be rethought in the age of
social media. The book is an excellent ethnographic account of organizational life at TechCo, an
American social media marketing company, willing “to rethink everything” and move to the very
opposite of “the standard playbook for how you’re supposed to run a company”, as one of the executives
says. (Organization Studies)
Turco does an excellent job....In part, this is the result of the method she chose: ethnographic research of a company that is at the forefront of the social media revolution. In part, it is the result of her accessible writing style; last but not least, it is the result of her deep knowledge of organizational theories. (American Journal of Sociology)
About the Author
Catherine J. Turco is the Theodore T. Miller Career Development Professor and associate professor of organization studies at the MIT Sloan School of Management. An ethnographer and economic sociologist, her work has appeared in the American Sociological Review and the American Journal of Sociology.
Top customer reviews
There was a problem filtering reviews right now. Please try again later.
So this book takes a look at the power and benefit of communications. It is built around what happened at a certain company, offering a warts and all look at some of things that worked and perhaps more importantly what didn’t work and why it failed. In many ways not communicating will not be an option going forward; the younger generations are increasingly used to sharing and having access to information in the format they want when they want it. The author mixes, interprets and evaluates this through a host of different lenses including economics, anthropology, organizational theory and sociology. It all contributed to an interesting and engaging read, something that was a lot better than one had expected.
Rejecting a communications-restricted, hierarchal approach and opting to get chatty is not an overnight process. Neither is it something that can be determined by decree or lip service. The change needs to be authentic, enthusiastically applied and made a credible part of the company’s operations. The rewards may take a time to come through and not everything can be enumerated, yet in the long-haul it will beneficial. You can view it another way too: it won’t hurt by doing it!
The book demands a certain disciplined reading mind to get the most out of it; yet this is no specific criticism. For many it won’t be a light read, yet it contains a powerful mass of information that is deserving of the reader’s undivided attention. Focus on the book, think about your company and then be prepared to get communicating.