Top positive review
28 people found this helpful
Ripped 5 months in... but Corolle and Amazon made it right
on October 31, 2014
I have another doll, just like this one (different clothes, an older model) and it has lasted almost a year and a half now. It has been great. I ordered this doll 5 months ago and it has ripped right across the seam from armpit to armpit. The fabric it is made of frays so easily, that it is impossible to restitch. It will not hold the stitch. This would not be a huge issue, if the doll were not so expensive. I have tried to contact Amazon about it, and they say that too much time has passed, which I understand. I have tried to contact Corolle, and there has been no response. I'm now left with a sad little girl, and an expensive, useless doll.
Update: I finally got a response from Corolle and they said that they have a 1 year warranty on all of their products, and to contact the retailer where I purchased it to get another. I called Amazon again and explained what Corolle told me, and they agreed to replace the doll. I am, of course, happy with this result, and since they back their products, would have no problem ordering from them again.