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Corporate Performance Management Best Practices: A Case Study Approach to Accelerating CPM Results (Wiley Corporate F&a)

4.7 out of 5 stars 12 customer reviews

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Product Details

  • Unknown Binding
  • ISBN-10: 1118507460
  • ISBN-13: 978-1118507469
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (12 customer reviews)

Customer Reviews

Top Customer Reviews

Format: Hardcover
Many of us learn best by observation and example. Corporate Performance Management Best Practices provides real life examples of how organizations address quality, cost, and customer service problems. These case studies break apart and analyze the problems using a step by step proven process for improvement. In each case outcomes are measured and real results reported. By reading the cases, a reader will be able to systematically review and analyze a problem in their own workplace and develop action plans to provide better outcomes. Bob Paladino makes this book an easy read and also a wonderful reference for use in any workplace setting. Optimizing resources and providing outstanding service are what will sustain businesses into the future. It is a must read for anyone in management in today's economy and workplace environment.
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Format: Hardcover
The reward for organizations that implement performance management systems effectively can be found within customer experiences, employee satisfaction and financial results. Bob's knowledge and track record of helping organization implement and achieve results is undisputed. His most recent book shares best practices and lessons learned, an impressive journey worth following.

Lisa Higgins, APQC
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Format: Hardcover
Bob Paladino's career experience as a chief performance officer comes to light in this book which provides a roadmap for any company to accelerate its business improvement program. The book is grounded in actual case studies, so there is no theory, but rather a practical template to improve your financial, customer, process, and people results; public, nonprofit and government organizations take note!
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Format: Hardcover
Bob Paladino's 10-step program brought a logical, repeatable process to MidMichigan Health. Following the disciplined step-by-step process, you peel back the onion to expose the true cause of the issue that you re working on. We drove home results that would not have been achievable without the program.
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Format: Hardcover
This process has helped us make significant improvement within our organization. The defined beginning, middle and end has been very effective for us. Our teams have fun while problem solving, changing processes and implementing these changes. The knowledge that Bob shares provides an outstanding resource!
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Format: Hardcover
Bob Paladino's latest book provides the methodology along with the storyline at MidMichigan Health System. This is a refreshing tale of corporate success resulting from strategic focus, employee analysis, voice of the customer and process improvement. A very hands-on approach for performance improvement with compelling results.
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