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Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand Hardcover – November 13, 2012

4.9 out of 5 stars 34 customer reviews

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Frequently bought together

  • Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand
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  • How to Market to People Not Like You: "Know It or Blow It" Rules for Reaching Diverse Customers
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  • How to Work With and Lead People Not Like You: Practical Solutions for Today's Diverse Workplace
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Product details

  • Hardcover: 208 pages
  • Publisher: Wiley; 1 edition (November 13, 2012)
  • Language: English
  • ISBN-10: 1118360729
  • ISBN-13: 978-1118360729
  • Product Dimensions: 6.3 x 0.8 x 9.3 inches
  • Shipping Weight: 13.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars 34 customer reviews
  • Amazon Best Sellers Rank: #912,693 in Books (See Top 100 in Books)
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