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Zoe Quinn

Crash Override: How Gamergate (Nearly) Destroyed My Life, and How We Can Win the Fight Against Online Hate Hardcover – September 5, 2017

by Zoë Quinn (Author)

4.6 502 ratings

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You've heard the stories about the dark side of the internet -- hackers, #gamergate, anonymous mobs attacking an unlucky victim, and revenge porn -- but they remain just that: stories. Surely these things would never happen to you.

Zoe Quinn used to feel the same way. She is a video game developer whose ex-boyfriend published a crazed blog post cobbled together from private information, half-truths, and outright fictions, along with a rallying cry to the online hordes to go after her. They answered in the form of a so-called movement known as #gamergate--they hacked her accounts; stole nude photos of her; harassed her family, friends, and colleagues; and threatened to rape and murder her. But instead of shrinking into silence as the online mobs wanted her to, she raised her voice and spoke out against this vicious online culture and for making the internet a safer place for everyone.

In the years since #gamergate, Quinn has helped thousands of people with her advocacy and online-abuse crisis resource Crash Override Network. From locking down victims' personal accounts to working with tech companies and lawmakers to inform policy, she has firsthand knowledge about every angle of online abuse, what powerful institutions are (and aren't) doing about it, and how we can protect our digital spaces and selves.

Crash Override offers an up-close look inside the controversy, threats, and social and cultural battles that started in the far corners of the internet and have since permeated our online lives. Through her story -- as target and as activist -- Quinn provides a human look at the ways the internet impacts our lives and culture, along with practical advice for keeping yourself and others safe online.

Print length

256 pages
Language

English
Publisher

PublicAffairs
Publication date

September 5, 2017
Dimensions

6.5 x 1 x 9.75 inches
ISBN-10

1610398084
ISBN-13

978-1610398084
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Editorial Reviews

Review

"A worthwhile read for anyone interested in taking action against the realities-and devastating effects-of extreme internet trolling...an informative and inspiring book."―Kirkus Reviews

"I tore through this book. Zoe Quinn doesn't just present a clear-eyed examination of the internet's endemic sickness (though she does that beautifully), she contextualizes her personal nightmare within our current national one. It's a gripping read with historical merit."―Lindy West, author of Shrill

"We finally have a chance to hear what we've been eagerly awaiting: Zoe's real story in her own words. If you've been harassed, depressed, lonely, or lost, her story will inspire and empower you. After all of it, she still finds a way to be optimistic and a force for positive change. She gives me hope for humanity and the future of technology."―Ellen Pao, former CEO of Reddit, co-founder of Project Include

"At every turn, Zoe Quinn was utterly failed by the law enforcement agencies she counted on to protect her, and the social media companies that enabled her attackers. But she never gave up, refused to be a victim, and has used her experience to help countless victims of online stalking and harassment protect themselves. And she does it all with disarming humor and bracing honesty."―Wil Wheaton, actor, producer, author

"Zoe Quinn captures the irrational contours of the #gamergate experience in vivid detail and offers a compelling personal history of the woman with a bullseye on her back."―Anita Sarkeesian, founder of Feminist Frequency

"As the first target of the so-called #gamergate movement, and someone who fought it and won, Zoe Quinn is uniquely qualified to write this story. Think of this as Jon Ronson's So You've Been Publicly Shamed written from inside the eye of the storm."―Graham Linehan, writer and director of The IT Crowd

"Part memoir, part social movement manifesto, this engrossing journey by game designer Quinn takes readers into the darkest realms of social media and the Internet.... An important purchase that will interest social media users and enlighten them about the extent of online hate in some social platforms and the limits on personal and social protections available in society today."―Library Journal

"Quinn uses her personal experiences to advocate practical steps toward creating a safe and open internet culture.... For Quinn, winning the 'cultural battle for the web' starts with reframing the issue as not a matter of good vs. bad people fueling hate culture on the internet, but rather 'acceptable and unacceptable ways to treat each other.' It's a remarkably clear-eyed view that's all the more powerful in light of Quinn's backstory."―Publisher's Weekly, starred review

"The overwhelming message of Crash Override resonates across industries and experiences: When someone disagrees with you on the internet, you shouldn't have to go into hiding."―Latoya Peterson, NPR.org

"Crash Override combines a brisk pace, candid stories, and embedded insight. Quinn's first book has its uneven moments, but it's important stuff for anybody interested in how online discourse has shifted over the past two decades."―Ars Technica

"Engaging and powerful...In Crash Override, Quinn proves to be a thoughtful, accessible guide through this social, cultural, technological and political morass."―Toronto Globe & Mail

About the Author

Zoe Quinn is one of the most critically acclaimed, widely recognized indie developers in the gaming industry, and a leading voice in the fight against online abuse. She has testified about online abuse at the United Nations, and the issue continues to make headlines, from features in tech publications to national op-eds about political discourse online. Quinn's most famous game, Depression Quest, has been played by over two million people.

Prior to the #Gamergate explosion, Quinn's work was praised in such outlets as Forbes, Wired, the Wall Street Journal, Kotaku, Paste, and GiantBomb. Since August 2014, even more mainstream media have taken note, including MSNBC, the New Yorker, the New York Times, Vice, Playboy, BusinessWeek, and BoingBoing, and the UK's BBC, Guardian, and Telegraph. Fast Company recently named her the seventeenth Most Creative Person in Business for her work with Crash Override, and she appeared on Forbes' 30 under 30 list.

Product details

Publisher ‏ : ‎ PublicAffairs; Illustrated edition (September 5, 2017)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 256 pages
ISBN-10 ‏ : ‎ 1610398084
ISBN-13 ‏ : ‎ 978-1610398084
Item Weight ‏ : ‎ 15.9 ounces
Dimensions ‏ : ‎ 6.5 x 1 x 9.75 inches

Best Sellers Rank: #1,163,995 in Books (See Top 100 in Books)
- #163 in Computer & Technology Biographies
- #651 in Privacy & Online Safety
- #1,874 in Internet & Telecommunications

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4.6 502 ratings

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4.6 out of 5

502 global ratings

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A must-read book for the digital age

Reviewed in the United States 🇺🇸 on October 23, 2021

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I've been interested in reading CRASH OVERRIDE for a while but I was also wary of picking it up because even though the subject matter sounded incredibly important, it also sounded like a lot. Like Anita Sarkeesian, Zoe Quinn was the focal point of targeted online abuse from trolls that ended up disrupting her life. This memoir is all about what happened to her, but it's also kind of a self-help book about practicing good internet hygiene, acting with civility online and offline, and also about her passion for games and web culture.

CRASH OVERRIDE is very well-written. I'm honestly amazed that she could write such an emotional story and still seem so calm. I felt so bad about what happened to her and I think this might be a hard read for anyone who has depression or has experienced bullying. Even if you haven't, it's a lot to take in, and I kept having to take breaks to process what I was reading.

Content-wise, it's kind of like a cross between Felicia Day's YOU'RE NEVER WEIRD ON THE INTERNET (ALMOST), Chanel Miller's KNOW MY NAME, and Lindy West's THE WITCHES ARE COMING. It's simultaneously a love letter to gaming and geek culture while also condemning the bad actors who make it an unsafe space for women, the LGBT+ and people of color, and it analyzes the sociopolotical topography of the communities who make up said bad actors and how they relate to gatekeeping in the geek and game industries and contribute to the alt-right political scape.

Overall, I liked this book a lot, although I do think it fizzled out a little at the end. I got the impression that maybe Quinn wasn't sure how to end her book-- on a self-promotional note, a hopeful note, or a cautious note? I think it's great what she does with her nonprofit community (?? actually I'm not sure if it was nonprofit, or if she just does a lot of pro bono work, but that wasn't the most interesting to read about. It was definitely helpful to end on a note about how to respectfully support people who end up being the targets of this kind of abuse, though. So a 3.5 feels fair to me. I'm not sure I'd read it again but it's the type of book that everyone should read, if that makes sense.

3.5 out of 5 stars

2 people found this helpful

Helpful

M. D. Birkenhauer

I'd like to welcome anybody who just came to post angry ...

Reviewed in the United States 🇺🇸 on September 26, 2017

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Right off the bat, I'd like to welcome anybody who just came to post angry things about Zoe Quinn. Hi! It's blatantly obvious that you're trying to sink the rating of a book you haven't actually read! Then again, being completely ineffectual in tactics and obvious in ideology is so utterly Gamergate that there's no real point in complaining about it. Oh well!

Anyway, I was there when it happened. I remember when the first reports came out with scarce information, and I briefly joined the dogpile without knowing any better. What dogpile? The thing they called Gamergate--the waking nightmare that this book is about. Chances are, you know something about that trash fire if you're here reading a review. Maybe, like myself, you've been following it from the beginning. Maybe you heard about it on NPR, or through any of the other usual author circuits.

Crash Override doesn't have a "normal" structure, as far as these things go. It's partially a memoir, sure, but it's partly a guide to the way internet harassment works and to surviving it. Sure, it begins where you'd expect it to--with the first shots fired by Quinn's creeper of an exe--but it flashes back and forth between Quinn growing up, the dawn of the campaign against her, and the present weirdness of her life. It's about harassment, sure, but it's also a personal piece on growing up creative, queer, and pissed off on the internet.

Surprisingly, it's also very funny. Quinn got her start making goofy video games on the internet, and that sense of comedy shines through in her narration. While sometimes that comedic sensibility works against the dark subject matter, mostly it helps make the horrors she and others suffered a lot more bearable. To paraphrase Twain (badly), humor is one of the great weapons against evil.

And there's a lot of evil in this book. Even with the humor, Crash Override is a hard read. I'll never understand the callous disregard GG had for the personhood of their targets, for all of Quinn's efforts to try and contextualize it. The disconnect social media brings can only explain so much. My point here, I suppose, is that while the prose is breezy and sometimes even fun, the subject matter is not. At times, this book is exhausting.

If Crash Override has a flaw, it's in the drier sections towards the middle of the book. Despite Quinn's efforts to inject a little dark humor into her book, parts of it become a bit of a slog. A related problem is that sometimes the humor simply falls flat. That's not surprising either--laying jokes around a group that regularly calls the cops on people in an attempt to get them shot is going to get difficult after a while--but it's worth mentioning all the same.

Quinn ends the book by discussing her return to game design and her decision to move away from activism, and I can't blame her at all. Frankly, I would've ducked out a lot sooner or just snapped entirely. It's framed as a victory for Quinn and a return to normalcy. No one should have to refocus their entire life around fighting harassment, I'll agree with that, yet it left me with an odd sense of foreboding. Zoe Quinn wrote this book to give us the tools to fight this battle ourselves. There's beauty in that, but it left a bitter taste in my mouth. Who's next? It could be anyone, and they'll convince themselves it's all okay.

It's just somebody on a screen, after all.

We're not talking about real people. Because if Zoe Quinn was real, Gamergate, if you ever let yourself take her words at face value, if you entertained a single doubt, then...well.

You'd be monstrous.

And that's why August never ends.

41 people found this helpful

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Top reviews from other countries

Amazon Customer

Amazing book on important topics!!

Reviewed in the United Kingdom 🇬🇧 on June 1, 2019

Verified Purchase

This is an amazing book!! So good, informative, interesting on topics rarely spoken about! So sorry that Zoe Quinn went through all of this and is it really well articulated with a mixture of experience, narrative analysis, and evaluation, shining light on extremely important political issues and influences on the darker side of the internet and gaming. WELL DONE ZOE QUINN!

Ricardoc

Scary but necessary

Reviewed in the United Kingdom 🇬🇧 on May 15, 2020

Verified Purchase

The experiences Zoe went through are very very scary. This book is not for the faint of heart. But, nevertheless, it's a must read so you know what can happen to you even if you think nobody is interested in your life.

Lily Fox

Powerful, funny, and devestating

Reviewed in the United Kingdom 🇬🇧 on October 25, 2018

Verified Purchase

Zöe breaks down Gamergate and harrassment in general in expert and pithy fashion, bringing her own terrible experiences and the lessons learned as well as the wise words of her friends and peers who have suffered similarly.

Geoff

A Good Redad On How Things Can Go Badly On The Net

Reviewed in Canada 🇨🇦 on October 17, 2019

Verified Purchase

I picked up this book mostly because I was aware of Gamergate while it was happening mostly through another individual who was having it happen to them. I can honestly say that at the time I was shocked, seeing the hateful messages and posts including the scary ones the trolls would post of them being in front of the persons workplace or apartment. Unfortunately I was not in a position at the time to offer assistance nor did I follow for very long what was going on.

While there is not a whole lot of deep information about specifics of what happened to Zoe it still is a good account and while that only really takes up half the book the other half encompasses how she began to fight back and the steps she took including advice as to what you can do to prevent this sort of thing from happening to yourself and also how you can help those in need.

While a decent read I give it 4 stars as it was not over the top for me. That said there is a very good story here and some good advice so I recommend it to anyone who wants to read about what can happen to you on the Internet if you upset a troll and how you can fight back.

It's me!

Eh

Reviewed in Canada 🇨🇦 on September 21, 2019

Verified Purchase

I support Zoe Quinn and think that Gamergate was an atrocity that she didn't deserve to have happen to her. The problem here is that her autobiography just isn't that interesting.

One person found this helpful

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