Other sellers & formats from $1.59
Price
New from Used from
Audible Audiobook, Unabridged
$0.00
with membership trial
Paperback
$14.20
$11.57 $4.99
List Price: $14.95
Save: $0.75 (5%)
Get Fast, Free Shipping with Amazon Prime
FREE delivery:
Get free shipping
Free 5-8 day shipping within the U.S. when you order $25.00 of eligible items sold or fulfilled by Amazon.
Or get 4-5 business-day shipping on this item for $5.99 . (Prices may vary for AK and HI.)
Learn more about free shipping
Sunday, March 7 on orders over $25.00 shipped by Amazon. Details
Fastest delivery: Tuesday, March 2
Order within 20 hrs and 32 mins
Details
Only 1 left in stock - order soon.
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Ships from Amazon
Sold by The BAP Goods
Ships from
Amazon
Sold by
Creating Customer Evangel... has been added to your Cart
+ $3.99 shipping
Used: Very Good | Details
Condition: Used: Very Good
Comment: All profits go to Housing Works -- NYC's largest HIV/AIDS organization. Minimal wear to cover. Pages clean and binding tight. Paperback.
Other Sellers on Amazon
$14.95
& FREE Shipping on eligible orders. Details
Sold by: Amazon.com
$18.17
+ Free Shipping
Sold by: TheWorldShop
$14.20
+ $3.99 shipping
Sold by: sweethomeliquid2
Have one to sell?
Loading your book clubs
There was a problem loading your book clubs. Please try again.
Not in a club? Learn more
Amazon book clubs early access

Join or create book clubs

Choose books together

Track your books
Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club that’s right for you for free.
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more

Follow the Authors

Something went wrong. Please try your request again later.


Creating Customer Evangelists: How Loyal Customers Become a Volunteer Salesforce Paperback – October 30, 2012

4.0 out of 5 stars 48 ratings


The Amazon Book Review
The Amazon Book Review
Book recommendations, author interviews, editors' picks, and more. Read it now.
click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
    Apple
  • Android
    Android
  • Windows Phone
    Windows Phone
  • Click here to download from Amazon appstore
    Android

To get the free app, enter your mobile phone number.

kcpAppSendButton

Frequently bought together

  • Creating Customer Evangelists: How Loyal Customers Become a Volunteer Salesforce
  • +
  • Crossing the Chasm, 3rd Edition: Marketing and Selling Disruptive Products to Mainstream Customers (Collins Business Essentials)
Total price: $23.03
Buy the selected items together

Special offers and product promotions

Editorial Reviews

Review

Lessons of customer evangelism related through real life company stories make this book an absorbing read. --Harvard Business School

I'll admit it: at first, I was a skeptic. But halfway through this savvy and compelling book, I became a convert. And by the time I d turned the last page, I d become an evangelist. Say it with me, brothers and sisters: customer evangelism is the future! --Dan Pink, author of Drive and A Whole New Mind

An inspiring and thorough book packed with real life examples, action items and insight. --Emanuel Rosen, author of The Anatomy of Buzz

About the Author

Jackie Huba is the coauthor of two books on customer loyalty: Citizen Marketers: When People are the Message which documents the emerging world of social media and how brands should begin to embrace a participatory culture. Jackie's first book, Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force explains how companies convert customers into evangelists who spread the word about products, benefits or value propositions. ;Creating Customer Evangelists has been translated into six languages and has become a strategic focus for companies around the world. Her upcoming book, Monster Business: Loyalty Lessons from Lady Gaga will be released Spring 2012.

Named as one of the 10 most influential online marketers, Jackie co-authors the award-winning Church of the Customer blog. With more than 100,000 daily readers, it's ranked as one of the most popular business blogs in the world. Her work has frequently been featured in the media, such as the Wall Street Journal, the New York Times, BusinessWeek, and Advertising Age. She was a founding Board Member of the Word of Mouth Marketing Association.

She is an 11-year veteran of IBM, a graduate of Penn State University, a Pittsburgh Steelers fanatic and resides in Austin, Texas.


Ben McConnell is a Managing Director at PwC and the coauthor of two books on customer loyalty: Citizen Marketers: When People are the Message, which documents the emerging world of social media and how brands should begin to embrace a participatory culture. Ben's first book, Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force explains how companies convert customers into evangelists who spread the word about products, benefits or value propositions. Creating Customer Evangelists has been translated into six languages and has become a strategic focus for companies around the world.

Product details

  • Publisher : Lewis Lane Press; Revised edition (October 30, 2012)
  • Language : English
  • Paperback : 230 pages
  • ISBN-10 : 0988195402
  • ISBN-13 : 978-0988195400
  • Item Weight : 10.1 ounces
  • Dimensions : 5.5 x 0.51 x 8.5 inches
  • Customer Reviews:
    4.0 out of 5 stars 48 ratings

Fearless and inspiring
Discover Black voices on Audible. Learn more

Customer reviews

4.0 out of 5 stars
4 out of 5
48 global ratings
How are ratings calculated?

Top reviews from the United States

Reviewed in the United States on May 20, 2007
Verified Purchase
2 people found this helpful
Report abuse
Reviewed in the United States on May 9, 2007
Verified Purchase
4 people found this helpful
Report abuse
Reviewed in the United States on January 6, 2003
Verified Purchase
9 people found this helpful
Report abuse
Reviewed in the United States on July 2, 2018
Verified Purchase
One person found this helpful
Report abuse
Reviewed in the United States on August 11, 2010
Verified Purchase
7 people found this helpful
Report abuse

Top reviews from other countries

Undec
5.0 out of 5 stars Underrated
Reviewed in the United Kingdom on March 21, 2014
Verified Purchase
marilyn m.
5.0 out of 5 stars exactly as described
Reviewed in the United Kingdom on October 13, 2013
Verified Purchase
Katasia
4.0 out of 5 stars Des case studies très intéressants
Reviewed in France on July 24, 2014
Verified Purchase