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Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney Hardcover – October 14, 2008
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From Publishers Weekly
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
-Marshall Goldsmith, New York Times best-selling author of What Got You Here Won’t Get You There, winner of the Harold Longman Award for Business Book of the Year.
“In Creating Magic, Lee Cockerell delivers his ideas about leadership in a common sense way that can really reach people and help them improve their effectiveness at work, at home, and in their communities. His valuable leadership strategies and remarkable Disney stories will ring true for everyone who reads this book.”
—Ken Blanchard, coauthor of The One Minute Manager® and The One Minute Entrepreneur
"Elegant in its simplicity and practicality, Lee has distilled many powerful leadership strategies into the lessons many of us learned as children. They are no less relevant to our working lives. At its core, Creating Magic is a collection of stories that reminds us to demonstrate care and respect for every member of the team and to focus our efforts not our ourselves but on the people we lead."
-George Bodenheimer, President, ESPN, Inc and ABC Sports
“Lee's common sense principles and down to earth storytelling is refreshing. His book will help leaders and managers at all levels become better in all parts of their lives."
—Lee Huebner, Director of the School of Media and Public Affairs, Georgetown University.
"… Creating Magic transcends the leadership business-speak so prevalent in modern day motivational tomes and offers a real approach to sensible and practical strategies culled from the experience of a lifetime spent in pursuit of leadership excellence.!"
-Ted J. Kleisner, President and Chief Executive Officer, Hershey Entertainment & Resorts Company
“Disney is one of the world’s prime exemplars of service having pioneered and implemented much of what is today seen as best practice in service management. Lee Cockerell has played a major role in this….For those wishing to learn how Disney has achieved its reputation for service, this will be a book to read."
-Chris Voss, Professor of Operations and Technology Management, London Business School
“In the hospitality industry, people are our most important asset. No one understands how to develop this asset better than Lee Cockerell who clearly articulates in Creating Magic how leadership environments that are committed to achieving excellence through lifelong learning, continually honing our professional competence, maintaining personal control, and rewarding behaviors that recognize the personal worth and reinforce the professional accomplishments of our fellow team members will create a culture of shared vision, trust and a “can do” sense of individual empowerment. The result: pure “Magic” …. Lee’s “10 Common Sense Leadership Strategies” will contribute much to the success of any endeavor.”
-Dieter Huckestein, past President - American Hotel & Lodging Association, Chairman of Conrad Hotels and President - Hotel Operations, Hilton Hotels Corporation (retired).
“Lee is a powerhouse when it comes to developing and inspiring leadership in front line employees and managers. During my years working with him at Disney and in all of my senior management positions since, I have used his leadership philosophies to successfully develop effective leaders and cultivate business environments focused on service excellence. Creating Disney Magic will be a must-read for anyone who wants to make a positive organizational difference built on highly engaged employees delivering exceptional service."
-Karl McDonnell, President& Chief Operating Officer, Strayer Education, Inc
“Lee Cockerell created a distinctly unique service culture at Disney World…Essential to fulfilling this strategy is a complete understanding of the nature of leadership which Lee spells out in his book. Managing is not enough. It takes leadership to create excellence. The formula is not limited to the hospitality industry. It works for healthcare, manufacturing, transportation and education. It applies to the government, military, and not-for-profit ventures, as well as private industry. Those who practice these lessons, and participate in such organizations, live in a better world."
- Martin K. Starr, Distinguished Professor Emeritus of Operations Management, Crummer Graduate School of Business, Rollins College
Top Customer Reviews
Sometimes it takes a good smack on the head by a clipboard, or a swift kick in the pants, to make us understand that we need to get along with people in order to succeed. That's such a simple concept, but one that so often is dismissed by so many, especially the higher up the corporate ladder they climb.
Fortunately, Lee Cockerell got the message, loud and clear. The rest is contemporary American business history. He went on to great accomplishments with the Disney empire, simply by learning how to effectively engage with people; especially those working under him.
For anyone looking for the most basic & wonderfully "common sense" approach to leadership, look no further than this terrific book. Read it, and you too, may create some magic.
"Creating magic" is the bounding of various stories that teach us a lesson about leadership and management. The stories drive home the point that leadership is not about the leader but rather the people that are being lead, molded and guided in their respective careers.
While I recommend this book in that it pursues leadership excellence. However, I cannot rate it 5 stars as Creating Magic does not contain any novel or new techniques. That is, the lessons of the book have already been digested by most of those in the managerial profession. If you are seeking an excellent reminder of these values then the book will meet your goal. If you are looking for the novel and new approaches to leadership, you will not find it here. I also suggest High Altitude Leadership: What the World's Most Forbidding Peaks Teach Us About Success
Michael L. Gooch, SPHR - Author of Wingtips with Spurs
I'm glad I read it. I think it is beneficial and worth having in everyone's library.
The reason why I gave it 3 stars is because at times the chapters dragged on and were s bit repetitive and long. Otherwise nicely done.
Anyone with aspirations to lead should pick up this book, you will not be disappointed.
Most Recent Customer Reviews
Wonderfully simple and straight forward. Gets the message across without even trying.Published 1 month ago by Amazon Customer
I had to read this book for a conference and thought it was great. Strategies are logical. "Common sense". His stories are great!Published 1 month ago by Emily Hartman
If you ever need a book to help raise your service of your business, this is the one.Published 1 month ago by Gerald Cullymore
Description claimed book was clean- there was writing and notes inside-- I would not have bought it had I known. That aside, the content is masterful. Read morePublished 3 months ago by Roni Kean
Entertaining and informative. Read by the author and the only annoying this is how he said the years i.e. 2001 as two-zero-zero-onePublished 4 months ago by Mrs. Michelsen
Fantastic! I love to share this book with others! It has given me great perspective! It is a definite "must read"!Published 4 months ago by GTWar