- Series: Jossey Bass Business & Management Series
- Hardcover: 368 pages
- Publisher: Jossey-Bass; 1 edition (August 17, 1993)
- Language: English
- ISBN-10: 155542550X
- ISBN-13: 978-1555425500
- Product Dimensions: 6.3 x 1.2 x 9.4 inches
- Shipping Weight: 1.4 pounds (View shipping rates and policies)
- Average Customer Review: 69 customer reviews
- Amazon Best Sellers Rank: #983,528 in Books (See Top 100 in Books)
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Credibility: How Leaders Gain and Lose It, Why People Demand It (Jossey Bass Business & Management Series) 1st Edition
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From Publishers Weekly
Behavioral savants Kouzes and Posner ( The Leadership Challenge ) here provide philosophical and practical guidance for business executives at a time when computers, consultants, coproduction and ever-growing employee empowerment leave less for managers to do. Unsurprisingly, the authors place honesty, competence and a talent to inspire ("a set of values that can be learned") at the core of effective leadership. From a penetrating survey of business methods and employee attitudes worldwide, Kouzes and Posner pinpoint future trends--e.g., more authority for customer contact personnel--in a logical, integrated and symbiotic organizational plan to replace a now-outdated omnipotent-boss system. Unfortunately, a hucksterish title and an introductory essay on "credibility" do a disservice to this broad and serious work's potential readership. 50,000 first printing; Executive Program book club selection; author tour.
Copyright 1993 Reed Business Information, Inc.
"With the hundreds of look-alike, sound-alike, self-help books available on how to succeed in just about any field, it is a pleasure to read a book that contains something new and useful. In Credibility, not only have the authors captured the essence of leadership, they also alert us to the hazards surrounding leaders, would-be leaders and followers in all walks of life, including the health field.'' (Canadian Hospital Association)
"Credibility' may well move quickly into the lexicon as the next leadership buzzword.''
"Kouzes and Posner have found a way to communicate the importance of hope and offer practical ways of keeping it alive.'' (from the foreword by Tom Peters)
"A much needed human approach to leadership, finally focusing on issues that really matterhonesty, sensitivity to diversity, and the need for community.'' (Ken Blanchard, chairman, Blanchard Training and Development, Inc. and coauthor, The One Minute Manager)
"A well-crafted work. Kouzes and Posner see beyond today's survey results to challenge their assertions with the test of time and circumstance. This solid book persuades readers that credibility is fundamental in spite ofor perhaps because ofthe instability and cynicism that characterize many American work places.''
Top customer reviews
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The philosophy behind the book is great and you will find yourself trying to implement their ideas. It's not hard to improve as a leader. It just takes a little bit of effort. Now if only everyone in a leadership position took this advice to heart!
In reading, "Credibility" by Kouzes and Posner (2003), the two leadership experts in the field of organizational development and management, particularly workplace outcomes, addressed some important managerial issues that relate to values, leadership roles and performance outcome. Their main argument discussed how shared values can help an organizations improve productivity and organizational effectiveness. The authors suggest that "shared values are the foundation of building productive -relationships" within organizations (p.121) in which there are various ways for organizations to build long lasting partnerships between leaders and its constituents. In general, when organizations develop a shared value relationship with its constituents, they can begin to work together on the organization's goals and objectives.
I agree with the author's philosophy that organizations must first communicate clearly to their constituents about who they are and what they represent. Open and honest communication is vital within any organization. It creates a sense of purpose and inspiration to others to support the organization's mission. In doing so, there must be an internal paradigm shift that must take place within the organization so that leaders begin to attract and maintain constituents who are connected to the organization's vision.
I would recommend this book to leaders within small and large organization to develop a strong foundation for growth and expansion.
Coach and Organizational Consultant