Top critical review
21 people found this helpful
Love the pot but the shipping is horrible, arrived damaged x2
on November 5, 2016
I love the pot, but the shipping for this product is terrible. The first one of these (in yellow-Soleil) that I received was horribly damaged. One of the handles was broken completely off, and I don't even know how that could have happened with something as sturdy as a LeCruset cast iron pot. Amazon was initially great about allowing me to return the pieces of the pot and shipping me a new one, however, the second one also arrived damaged. The damage was not nearly as extreme, but it still has a pretty big spot of missing enamel on one of the handles that had chipped off. Because I was given a $0.00 balance when they shipped the first return pot, my account shows no refund or return. It now appears that if I ship the second pot back to them and I will be out $675 with nothing to show for it. I have tried numerous times to contact someone from amazon, about this and receiving either a refund or a new pot but I am not able to get any responses on the second damaged pot. I have sent them multiple emails and have to date received 0 responses about the second damaged pot.
At this point, it looks like I am stuck with a damaged pot, but at least I can still use this one. I have purchased two of these in the past (years ago), one for me and one for my daughter-in-law and both of those arrived without damage, so I am not sure what is going on now, and I am very disappointed with my recent experiences. If you can get this pot to arrive without damage, you will love it. It easily holds a small turkey or goose, and nothing in my opinion cooks better or cleans up better than LeCruset.